Head of Customer SuccessArcSite • San Francisco, CA, US
Head of Customer Success
ArcSite • San Francisco, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Leading, mentoring, and developing the Enterprise Implementation, SMB Implementation, Customer Support, and Payments teams. Building a high-performing, customer-obsessed organization with clear goals, processes, and accountability. Acting as an escalation point for high-impact or complex customer issues, guiding both strategy and hands-on resolution. Improving reactive churn by developing systems for earlier risk detection, better customer communication, and stronger value delivery. Partnering closely with Product and Engineering to advocate for customer needs, influence roadmaps, and translate customer feedback into actionable insights. Standardizing and improving onboarding and implementation processes across customer segments. Overseeing performance metrics, team KPIs, and customer health reporting. Collaborating with Sales to ensure smooth handoffs, strong expectations setting, and long-term customer success. Identifying, designing, and launching new programs and initiatives that increase product adoption, reduce churn, and improve customer retention. Ensuring the Payments customer segment receives world-class support and that issues related to payment processing or workflows are quickly addressed. Developing repeatable processes, playbooks, and frameworks for scalability as ArcSite continues to grow.
Head Of Customer Success
ArcSite is the leading mobile sketching and drawing-based takeoff and estimating solution, trusted by designers, field sales teams, technicians, and inspectors. Our intuitive platform empowers users to create professional drawings on any device - without the steep learning curve of traditional CAD software - helping businesses save time, generate quotes faster, and close deals more efficiently.
We're a remote-first team with a strong sense of community, driven by growth, collaboration, and our core values : start with the customer, constantly improve, take risks, operate with transparency, and own it. At ArcSite, every team member has the opportunity to grow their career while making an impact, shaping the future of design, and living these values in everything we do.
The Head Of Customer Success is a key leadership role responsible for ensuring customers achieve meaningful and lasting value with ArcSite. Reporting directly to the VP of Operations, this leader oversees four core functions of the customer lifecycle :
- Enterprise Implementation
- SMB Implementation
- Customer Support
- Payments Platform Support
This role requires someone who is both a strategic thinker and a hands-on operator. You should be just as comfortable developing scalable processes and programs as you are jumping into major customer escalations or supporting team members through complex issues. The ideal candidate is scrappy, proactive, and ready to build-from systems that improve onboarding to initiatives that strengthen adoption and reduce churn.
In this role, you'll work cross-functionally with Product, Engineering and Sales to continuously improve the customer journey, refine internal workflows, and ensure every customer has a strong, supported experience with ArcSite.
Key responsibilities include :
[job_alerts.create_a_job]
Head Of Customer • San Francisco, CA, US
[internal_linking.similar_jobs]
It's not everyday that you consider starting a new career.We're RingCentral, and we're happy that someone as talented as you is considering this role.
First, a little about us, we're a $2 Billion an...[show_more]
Founded in 2018 by CPAs, tax attorneys, and software developers, Taxbit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy.Taxbit&...[show_more]
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions.We securely capture...[show_more]
Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location.
Over 16,000 workplaces and properties around the world rel...[show_more]
Thunkable is seeking a Head of Creator Success to lead our global Creator Success (CS) function and ensure that every creator—whether an educator, student, or enterprise partner—achieve...[show_more]
Founded in 2018 by CPAs, tax attorneys, and software developers, Taxbit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy.Taxbit’...[show_more]
This range is provided by Readily.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Billion-dollar insurers and health plans turn to Readily to an...[show_more]
Notion helps you build beautiful tools for your life’s work.In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes,...[show_more]
Head of Customer Success Operations.Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location.Over 16,000 workplaces...[show_more]
Our client is a venture-backed AI software company building tools that help brands understand and improve how they appear across emerging AI-driven search and answer surfaces.They serve growth-stag...[show_more]
The insurance brokerage industry brings in over 400 billion in revenue annually, yet over 130 billion of that is wasted on repetitive, manual processes : reading millions of pages, inputting data in...[show_more]
A leading SaaS company based in San Francisco is seeking a Head of Customer Success.This hybrid role involves overseeing the complete post-sales customer journey, collaborating across teams, and sc...[show_more]
About the Role As a Manager of Customer Success Management, you will play a critical role in ensuring merchant success.This role is going to be split between leading a team focused on optimizing op...[show_more]
Deck is building the data infrastructure for the internet.We make scattered, login-protected data instantly accessible through clean APIs and integrations—empowering businesses to act fast and smar...[show_more]
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip ...[show_more]
We are a rapidly growing technology company seeking an experienced and dynamic Head of Customer Experience to join our leadership team.
As we continue to expand our product offerings and market pres...[show_more]
Head of Platforms, Customer Success.Stripe is a financial infrastructure platform for businesses.Millions of companies – from the world’s largest enterprises to the most ambitious startups – use St...[show_more]
A high-growth legal tech startup is seeking a Head of Customer Success to manage the post-sales customer journey, from onboarding to growth.
This hybrid role offers a competitive salary between $140...[show_more]
Enterprise, Customer Success Manager
RingCentral, Inc • Belmont, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Head of Customer Success
TaxBit • San Francisco, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Director, Customer Success
Global Relay • San Francisco, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Head of Customer Success Operations
Envoy Inc. • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Head of Creator Success
Thunkable • San Francisco, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Head of Customer Success
Taxbit • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Head of Customer Success
Readily • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Head of Customer Success - AMER
Notion • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Head of Customer Success Operations
Envoy • San Francisco, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Head of Growth
Beacon Talent • San Francisco, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Head of Customer Success
Coverflow • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Head of Customer Success — SaaS Growth, Equity, Hybrid
PhillyTech.Co • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Head of Customer Success - Enterprise Regional
Uber • San Francisco, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Head of Client Success
Deck Software • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Director of Customer Success
Canary Technologies Corp • San Francisco, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Head of Customer Success
Kaizen Stackup • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Head of Platforms, Customer Success
Stripe • San Francisco, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Head of Customer Success - SaaS Growth & Adoption
PhillyTech, LLC. • San Francisco, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]