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Wakasakura (Gardena)_DSOD Associate - Front Floor
Wakasakura (Gardena)_DSOD Associate - Front FloorMARUKAI CORPORATION • Gardena, CA, US
Wakasakura (Gardena)_DSOD Associate - Front Floor

Wakasakura (Gardena)_DSOD Associate - Front Floor

MARUKAI CORPORATION • Gardena, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
Description

Essential Duties:
  • Ensuring the store is neat, clean, and presentable is the responsibility of all employees in our company.
  • Provide proper customer service as per the company's expectations, which are defined in the company's mission .
  • Fulfill the task list and follow the schedule requirements in a timely and accurate manner all the time.
  • Welcome guests with a warm and friendly demeanor.
  • Communicate with any specials or promotions.
  • Explain menu items, ingredients, and preparation methods to guests, and ask if a guest has any food allergies to the particular ingredients and accommodate their needs.
  • Take accurate food and beverage orders from guests and enter them into the POS system.
  • Prepare and serve beverages and alcoholic beverages.
  • Make recommendations based on guests' preferences and dietary restrictions.
  • Answer any questions regarding the menu, ingredients, including allergies, or special requests.
  • Coordinate with the kitchen staff to ensure that all tables' orders are prepared and delivered on time and together.
  • Touch base with guests during their meals to ensure satisfaction and address requests/concerns.
  • Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
  • Provide attentive and personalized service, anticipating guests' needs.
  • Handle guest complaints or concerns professionally and bring issues to management when necessary.
  • Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.
  • Present bills to guests and handle payment transactions accurately and quickly.
  • Communicate effectively with team members to facilitate a positive working environment.
  • Assist colleagues during busy periods or when needed.
  • Participate in pre-shift meetings and training sessions as required.
  • Other signed tasks are assigned as needed.

Requirements

Qualifications:
  • You must be over 21 years old.
  • You must be authorized to work for any U.S employers.
  • The food handler and ABC Alcohol Certification will be required.
  • Previous experience in a restaurant or customer service role is preferred.
  • Excellent communication and interpersonal skills.
  • Positive attitude, enjoyment of the hospitality industry. Be able to maintain a consistent, friendly, and professional demeanor during work hours.
  • Ability to work in a fast-paced environment while maintaining composure.
  • Strong multitasking and time management abilities.
  • Attention to detail, ensuring accurate order-taking and payment processing.
  • Knowledge of food and beverage menus, including dietary restrictions and allergies.
  • Basic math skills for handling payments and calculating tips.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Physical stamina to stand, walk, and carry trays for extended periods.
  • Valid Driver's License
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Wakasakura (Gardena)_DSOD Associate - Front Floor • Gardena, CA, US

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