Senior Lead, Program Manager

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stufflike payroll health insurance 401(k)s and HRso owners can focus on their craft and customers. With teams in Denver San Francisco and New York were proud to support more than 400000 small businesses across the country and were building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy .

About the Role :

As a Senior Lead Program Manager at Gusto you will play a pivotal role in shaping the future of our customer experience within an increasingly AI-enabled environment. This is a unique opportunity for a seasoned program manager to drive significant strategic initiatives at Gusto.

You will partner closely with executive leadership across Customer Experience Product Engineering BizTech Operational Teams and Sales. You will navigate complex challenges execute large-scale cross-functional programs and bring Gustos strategic vision to life. You will set the standard for how Gusto prepares the business for critical technical and operational change ensuring our service model evolves seamlessly with new product and feature launches. Your work will demand a deep customer obsession strategic foresight meticulous attention to detail and a highly creative approach to problem-solving.

About the Team :

The Program Management Office (PMO) is at the heart of planning and executing Gustos highest priorities impacting the customer. Directly supporting multiple teams we drive impact through crystal clear priorities robust roadmaps and organizational rigor. We are committed to building operational excellence and continuously improving how we deliver outstanding service experiences.

Heres what youll do day-to-day :

Strategic Program Management & Execution :

• Lead and drive high-priority cross-functional programs for Gusto taking full ownership for their success or failure.
• Develop and manage comprehensive program and project plans charters and roadmaps for initiatives that interface with Product Engineering and Customer Experience.
• Expertly identify frameworks and design principles for programs that will generate success and propose new creative and effective solutions.
• Collaborate with Engineering Product & Design and Business Technology teams to solve impactful problems across multiple initiatives with an understanding of AI-driven solutions.
• Distill complex technical concepts into clear actionable updates for stakeholders at all levels.

Operational Readiness & Influence :

Heres what were looking for :

Our cash compensation range for this role $150640 to $202057 in Denver & Los Angeles and $177020 to $218325 in Seattle New York & San Francisco. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the level and amounts listed above.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note : The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gustos Applicant Privacy Notice.

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 150640 - 202057