CUSTOMER SERVICE LEAD

Customer Service Lead

We are looking for an enthusiastic Customer Service Lead to join our Pilgrim's Consumer Relations team.

Responsibilities :

• Serve as primary point of contact for consumer inquiries and food safety and quality complaints received via phone, email, mail, and websites.
• Educate customers on product attributes, company policies, and operational practices.
• De-escalate emotionally charged complaints, gather complete and accurate information, and resolve issues promptly.
• Manage complaint processing, including database entry, QA response requests, issue escalation, stakeholder coordination, and customer follow-up.
• Maintain balance between policy adherence and customer satisfaction in resolution decisions.

Critical Event and Legal Claims Management :

Cross-Functional Collaboration & Key Account Management :

Trend Monitoring & Reporting :

Documentation Processing :

Process Improvement :

Other duties as assigned.

Qualifications :

The applicant who fills this position will be eligible for the following compensation and benefits :

This position does not have an application deadline. We will continue to recruit until the position has been filled.

Pilgrim's is a leading global food company with more than 62,000 team members worldwide. The company processes, prepares, packages, and delivers fresh, frozen, and value-added food products for customers in more than 100 countries. Pilgrim's operates protein processing plants and prepared foods facilities in 14 states, Puerto Rico, Mexico, the U.K, the Republic of Ireland and continental Europe. Pilgrim's is headquartered in beautiful Greeley, Colorado, at the JBS USA corporate office where our 1,200 employees enjoy more than 300 days of sunshine a year.

Our mission : To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.

Our core values are : Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity.