Jr. Network Technician

Jr. Network Technician

Under the direction of the Assistant Director of Information Technology, the Jr. Network Technician's primary responsibility is maintaining and troubleshooting computer networks, both onsite and remote. This position will support Network Technical Management as well as Research Lab environments, and some special projects.

Responsibilities

Network Technical Management (60%):

• Manage, configure, and maintain network devices including routers, switches, and firewalls as directed
• Monitor network performance using tools such as 7Signal/SapphireEye and AeroHive/Extreme Wi-Fi to optimize connectivity across campus
• Implement security measures using FortiNAC and other tools to safeguard the network against threats
• Implement changes for requested network connectivity to ensure access and/or business continuity
• Troubleshoot network issues, providing timely solutions to minimize downtime and maintain high service levels
• Act as a backup for other IT departments across the Touro system, providing cross-functional support in areas such as documentation, network management, and user support
• Assist in creating and maintaining comprehensive documentation and project plans to ensure consistency and knowledge sharing across the team

Desktop Support (40%)

• Knowledge of using ServiceNow or similar ticketing system for incident management response
• Respond to user inquiries and resolve technical issues in a timely manner
• Technology troubleshooting in complex environments
• Install, configure, and troubleshoot hardware and software
• Provide support & training for printers, and mobile devices (Mac & Windows)
• Maintain accurate documentation of support activities and solutions provided
• Work with external vendors to support hardware and software
• Supported include, but are not limited to: Metabolic Research Center, Pharmacy Practicum & Research Labs, Mass Spectrometry & NMR Research Labs

Qualifications

Bachelor's Degree or five (5) years relevant work experience

Preferred certifications: CompTiaa: Network + and Security+; CISCO: CCST, CCNA, CCNP

Experience working within academic or related service environments

Experience working as part of a local and enterprise service team

Hands-on experience with configuration, maintenance, and monitoring switches, routers, network appliances, firewalls, network interfaces, and print sharing devices

Hands-on experience with Dynamic Host Configuration (DHCP), Directory Name Services (DNS)

Hands-on experience with VLAN Configuration, routing tables

Hands-on experience with network performance monitoring and coordination of preventive maintenance planning

Hands-on experience with wireless networks and solving related network issues

Experience in making technology recommendations to address problems or needs

CORE COMPETENCIES: identify the behavior an employee is expected to demonstrate.

High degree of professionalism and integrity

Excellent customer service skills

Excellent problem-solving skills and proven ability to follow through on requests

Ability to follow established institutional policies, processes, and procedures

Excellent verbal and written communication skills

Ability to work as part of a team, and to work independently as needed

Demonstrated success working in multiple task environments with shifting priorities

Ability to propose creative solutions for aging mission critical hardware and software

At least introductory level project management skills

Computer Skills

Must demonstrate computer connectivity troubleshooting abilities

Must demonstrate computer hardware and software troubleshooting abilities

Must have Microsoft 365 experience (Office Suite, OneDrive, SharePoint, Teams, etc.)

Must have experience with Zoom

Problem Solving Skills

Must have the ability to solve problems when there may be limited information

Must have the ability to interpret instructions from different sources

Must demonstrate flexibility, adaptability, and creativity

Must have strong organizational skills

Communication Skills

Must be able to work with and effectively present information to managers, faculty, and students

Ability to clearly explain service issues, effectively answer questions, and write content understandable to non-technical audiences

Ability to read/ understand technical periodicals, professional journals, technical procedures, and governmental regulations (FERPA and HIPAA)

Maximum Salary

USD $68,600.00/Yr.

Minimum Salary

USD $58,310.00/Yr.