Dental Office Manager

Office Manager

Job Purpose : The Office Manager is responsible for overseeing the daily operations of the dental office, supporting the doctor and staff in delivering the best possible patient care.

General Duties & Responsibilities :

• Ensures fundamental systems and protocols are in place within the supported dental office, allowing the doctor to focus on dentistry.
• Supervises the on-site laboratory which includes, but is not limited to, regulating quality of work, production, and maintenance / cleanliness.
• Supervises the office team which includes, but is not limited to, scheduling / patient flow, maintenance and cleanliness of the office, verification of compliance in terms of patent charts and other legal requirements (e.g., OSHA and HIPAA mandates).
• Responsible for dental team development, building positive relationships with the dentist and dental team members, and managing schedules to meet daily dentistry goals.
• Motivate office team members and proactively seek ways to improve the dental practice.
• Manages all front and back-office tasks, including daily operations of the dental office, managing both employee and patient relations, performance management, and achieving operational goals.
• Achieve revenue goals by overseeing patient scheduling, staff productivity, and treatment planning coordination.
• Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing.
• Resolves patient complaints in a professional and caring manner.
• Other duties as assigned.

Education Requirements :

General Knowledge, Skills & Abilities :