Talent.com
Senior Documentation Specialist
Senior Documentation SpecialistUpgrade, Inc. • Phoenix
Senior Documentation Specialist

Senior Documentation Specialist

Upgrade, Inc. • Phoenix
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
:

We are looking for a Senior Documentation Specialist to join our Process Management team in our Phoenix call center. This person will own the research, writing, and editing or professional quality process and job guide documentation that establishes standard procedures across our operational teams in a financial services contact center environment.


What You'll Do:

  • Understand and operate within existing change management requirements, often in varying time constraints and levels of details.
  • Demonstrate the ability to execute the translation of high-level conceptual information and ideas to written material that is thorough and thoughtful for the intended audience
  • Operate within and actively contribute to a growing and structuring program with a senior mentality towards resolutions, improvements, and increasing structure to the program appropriately over time.
  • Serve as a subject matter expert on operational procedure and processes, advising leadership through sound decision-making on process optimization or areas of risk.
  • Serve as a senior individual contributor on the operations policy and procedure team, leading by example, displaying a high level of ownership, and mentoring others.
  • Interact and proactively communicate with varying levels of department and operations leadership to ascertain areas of need or improvement in the program


What We Look For:

  • 2+ Years of experience directly related to procedural documentation and content creation
  • Formal writing or technical procedural writing experience required
  • Exceptional verbal and written communication skills
  • Bachelor's degree required
  • Financial services regulatory and compliance knowledge required
  • Experience in a startup, fintech, or fin-serv call center environment required
  • Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
  • Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
  • Expert proficiency with Google Suite and Microsoft Office
  • Ability to thrive in an intense, do-it-yourself, start-up environment that has a fast pace and continuous change with ease and comfort
  • Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround; and ability to switch gears at a moment’s notice
  • Ability to complete a high volume of tasks and projects with little or no guidance on time management and work organization
  • Able to maintain a high level of integrity and discretion in handling confidential information


What We Offer You:

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives

The starting pay for this position in Phoenix, Arizona is USD $70,000 annually plus benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

#BI-Hybrid #LI-Hybrid

For California residents: describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

[job_alerts.create_a_job]

Senior Documentation Specialist • Phoenix

[internal_linking.similar_jobs]

Senior Document Services Specialist

EPIQ SystemsPhoenix, AZ, United States
[job_card.full_time]

A Senior Document Services Specialist will be providing a valuable function helping our clients streamline their administration of business operations.Senior Document Services Specialists possess a...[internal_linking.show_more]

 • [job_card.promoted]

Document Controls Professional (37050)

JacobsTempe, AZ, United States
[job_card.full_time]

At Jacobs, we do not settle - always looking beyond to raise the bar and deliver with excellence.We apply our expertise and knowledge as we?look into?the future with great optimism and focus.We don...[internal_linking.show_more]

 • [job_card.promoted]

Senior Litigation Docketing Specialist

Hirenow Staffing IncPhoenix, AZ, United States
[job_card.full_time] +1

About the job Senior Litigation Docketing Specialist.Senior Litigation Docketing Specialist.Comprehensive Benefits Package.HireNow Staffing is partnering with a highly regarded law firm to hire a.S...[internal_linking.show_more]

 • [job_card.promoted]

Senior Certinia Solutions Specialist

MMC CorporatePhoenix, AZ, United States
[job_card.full_time]

We are seeking a Senior Solutions Specialist with deep functional expertise in Certinia, particularly in Finance and Operations.The ideal candidate will have experience across multiple implementati...[internal_linking.show_more]

 • [job_card.promoted]

Document Controls Specialist

STVPhoenix, AZ, United States
[job_card.full_time]

STV is a nationally recognized leader for delivering value and excellence in construction management, engineering, architecture, planning and environmental services, is seeking a Document Controls ...[internal_linking.show_more]

 • [job_card.promoted]

Mineral Document Specialist

Axius Technologies Inc.Phoenix, Arizona, US
[job_card.full_time]

Location: Phoenix, AZ 85007 (Onsite).If you are interested in applying for this job, please make sure you meet the following requirements as listed below.Job will be Onsite for the 1st month depend...[internal_linking.show_more]

 • [job_card.promoted]

Document Processing Specialist

Premier Staffing Source, Inc.Phoenix, AZ, United States
[job_card.full_time]

Document Processing Associate Phoenix, AZ (Onsite) $20.Full-Time Temporary Premier Staffing Source, Inc.Document Processing Associates to support high-volume tax document intake operations in Phoen...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Medicaid Rate Methodology Specialist

Marsh & McLennanPhoenix, AZ, United States
[job_card.full_time]

Medicaid Rate Methodology Specialist.We are seeking a talented individual to join our Provider Rates Team in our Government Healthcare Services Consulting (GHSC) practice at Mercer.The Medicaid Rat...[internal_linking.show_more]

 • [job_card.promoted]

Document Controls Professional (37050)

Jacobs SolutionsTempe, AZ, United States
[job_card.full_time]

Document Controls Professional.At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical ou...[internal_linking.show_more]

 • [job_card.promoted]

Clinical Documentation Specialist, Clinician

Sutter HealthPhoenix, AZ, United States
[job_card.full_time]

We are so glad you are interested in joining Sutter Health!.SHSO-Sutter Health System Office-Valley.Conducts concurrent and retrospective reviews of patient medical records to evaluate the accuracy...[internal_linking.show_more]

 • [job_card.promoted]

Senior Litigation Docketing Specialist (Atlanta and Phoenix)

Taft Stettinius & HollisterPhoenix, AZ, United States
[job_card.full_time]

Taft is currently seeking a Senior Litigation Docketing Specialist to join our team.We are seeking a Senior Litigation Docketing Specialist with 5 to 7 years prior docket experience to support our ...[internal_linking.show_more]

 • [job_card.promoted]

Medicaid Rate Methodology Specialist

Mercer FrancePhoenix, AZ, United States
[job_card.full_time]

Medicaid Rate Methodology Specialist.We are seeking a talented individual to join our Provider Rates Team in our Government Healthcare Services Consulting (GHSC) practice at Mercer.The Medicaid Rat...[internal_linking.show_more]

 • [job_card.promoted]

Loan Document Specialist

CarvanaTempe, AZ
[job_card.full_time]
[filters_job_card.quick_apply]

Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As a an Advocate you’ll be revolutionizing the car buying journey by making the process of buying...[internal_linking.show_more]

Medical Transportation Driver – $10,000 Guarantee + Bonus

VeyoParadise Valley, AZ, US
[job_card.full_time]

Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE* when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix!.Veyo is a mission-driven company...[internal_linking.show_more]

 • [job_card.promoted]

Overnight Senior Document Services Specialist

Opensity SolutionsPhoenix, AZ, United States
[job_card.full_time]

Senior Document Services Specialist will be providing a valuable function helping our clients streamline their administration of business operations.Senior Document Services Specialists possess a d...[internal_linking.show_more]

 • [job_card.promoted]

Document Control Specialist

ABcomPhoenix, AZ, United States
[job_card.full_time]

Applied Business Communications (ABcom) is a national low voltage, BICSI certified, prestige commercial cabling contractor and we are recruiting our next Low Voltage Document Analyst.We Connect” re...[internal_linking.show_more]

 • [job_card.promoted]

Physician / Pathology / Arizona / Permanent / Physician-Pathology

Banner HealthMaricopa, AZ, US
[job_card.full_time] +1

System Medical Director of Transfusion Medicine Banner Health and Banner MD Anderson Cancer Center - Phoenix Metro Area Banner Health and Banner MD Anderson Cancer Center are actively recruiting fo...[internal_linking.show_more]

 • [job_card.promoted]

Physician / Oncology / Arizona / Permanent / Oncology Physician

AMN HealthcareMaricopa, AZ, US
[job_card.full_time] +1

Job Description & Requirements Oncology Physician StartDate: ASAP This facility is seeking an Oncology Physician for locum tenens support as they look to fill a current need.Details & requirements ...[internal_linking.show_more]