Sustaining Engineer

Details :

The Sustaining Production and Service Electrical Engineer serves as a key technical liaison between Engineering Manufacturing Service Vendors and Customers supporting released products throughout their lifecycle. This role focuses on enabling production and service teams through training documentation and hands-on technical support while ensuring clear communication and alignment across internal teams and external partners. The engineer works closely with design engineers technicians contract manufacturers and suppliers to support production resolve technical issues and implement continuous product improvements. Responsibilities also include supporting customer inquiries and training driving corrective actions based on field and production feedback and ensuring changes are properly documented and released. Travel to manufacturing sites and customer locations of up to 40% may be required.

Details :

Technical Expertise :

• Acts as a technical bridge between engineering manufacturing service vendors and customers ensuring alignment and timely resolution of issues.
• Hands-on troubleshooting of analog digital and power electronics systems in production service and field environments.
• Supports manufacturing and service teams by diagnosing test failures yield issues and field-reported problems.
• Performs failure analysis and root-cause investigation down to the component level using structured methodologies (e.g. 5-Why 8D).
• Implements and tracks corrective and preventive actions including hardware process and documentation improvements.
• Supports Engineering Change Orders (ECOs / ECNs) including schematic updates BOM changes and component obsolescence resolution in collaboration with the engineering team.
• Responds to and manages Engineering Field Requests (EFRs) originating from service teams and customers.
• Develops and maintains troubleshooting guides work instructions and service procedures.
• Trains manufacturing operators service technicians and customers on products processes and corrective actions.
• Interfaces with contract manufacturers (CMs) suppliers and vendors to support production issues component changes and quality improvements.
• Supports the New Product Introduction (NPI) process by assisting with production ramp end-of-line test readiness end-of-line testing and service documentation.
• Familiarity with wireless communication technologies such as Wi-Fi and cellular is desired but not required.
• Experience with battery chargers for Material Handling Equipment (MHE) or GSE (Ground Support Equipment) is preferred but not required.

Tools & Proficiency :

Skills :

Cross-Functional Collaboration

Execution & Ownership

Professional Competencies

Comfortable working independently within established processes and engineering guidance.

Education / Training :

Experience :

$90k-$110k

Required Experience :

IC

Key Skills

ASP.NET,Health Education,Fashion Designing,Fiber,Investigation

Employment Type : Full-Time

Department / Functional Area : Engineering

Experience : years

Vacancy : 1

Monthly Salary Salary : 90 - 110