Service Director

Job Details:

Service Director

Our automotive dealership client is seeking an experienced Service Director to lead its service department. This role oversees daily operations, ensures GM standards are met, manages technician and advisor performance, and drives profitability while delivering outstanding customer satisfaction.

Key Responsibilities:

• Lead daily service operations, scheduling, and workflow management

• Monitor KPIs including CSI scores, labor hours, and gross profit margins

• Ensure compliance with GM warranty and service programs

• Coach and develop service advisors, technicians, and staff

• Collaborate with parts, sales, and collision teams to ensure a seamless customer experience

• Resolve customer concerns with professionalism and care

Qualifications:

• 5+ years in a service leadership role (GM experience strongly preferred)

• Proficient with Reynolds & Reynolds DMS

• Strong track record of driving efficiency, revenue, and customer satisfaction

• ASE or GM certifications a plus