Vertical Engineering Operations Director

Description

Position Overview

As the Vertical Engineer Operations Director at JLL, you will serve as the subject matter expert in vertical engineering operations, supporting targeted accounts and addressing ad-hoc Work Dynamics business needs. You will lead the strategic direction and operational excellence of engineering & hard services delivery, and other specialized building technologies. This role requires technical depth, leadership acumen, and strategic vision to transform our approach to vertical engineering operations while driving innovation and collaboration across the organization.

Key Responsibilities

Technical Expertise & Account Support

Provide strategic and tactical engineering assistance to accounts at all levels (technicians through Divisional Presidents) using first-hand experience and data-based analytics

Serve as the primary subject matter expert in engineering operations for a specific vertical and collaborative assistance for others, providing expertise during assurance reviews, site inspections, and due diligence activities

Identify and resolve central challenges and gaps in vertical engineering operations for client accounts

Provide engineering inputs on JLL minimum standards and best practices, and connect accounts to appropriate SMEs within the organization

Support root cause analysis and risk mitigation for equipment failures and operational issues

Conduct on-site building evaluations and lead due diligence efforts for both ad-hoc needs and bid / expansion purposes

Leadership & Innovation

Lead engineering and technical services innovation in partnership with WPM Technology to drive best-in-class operational performance

Develop and implement strategic roadmaps for upgrading engineering delivery and talent to support account and company needs

Define and deploy service delivery standards for vertical engineering products, incorporating operational feedback from the field

Foster knowledge sharing and collaboration among engineering practitioners

Support deployment of maintenance and asset management programs utilizing CMMS and other technology tools

Evaluate and assist in the development, testing, and deployment of new technologies to aid various engineering stakeholders

Business Development Support

Work closely with Engineering Solutions and Sales teams to provide engineering expertise in RFP / RFI response efforts

Collaborate on technical responses, example deliverables, presentations, staffing models, and pricing exercises

Make recommendations to bid management teams on improvements to proposal language and technical deliverables

Identify expansion opportunities and coordinate with other specialized teams (HSSE, Sustainability, Mobile Engineering) to design holistic engineering solutions

Risk Management & Compliance

Ensure effective collaboration with HSSE teams to deliver compliance and assurance programs that meet JLL standards

Develop comprehensive standard operating procedures, emergency protocols, and response procedures

Implement and support the JLL Client Assurance Program (JCAP) for engineering services

Ensure alignment and compliance with established policies for the management of engineering services

Talent Development

Interview and assess technical resources, identify and monitor development of engineering talent

Deploy technical training programs and certification initiatives aligned with Education and Professional Development strategy

Assist in the onboarding process for new accounts and technical resources

Contribute to the development of high-performing team of engineering professionals

Cross-Functional Collaboration

Collaborate extensively with other functions within the Center of Expertise to maximize the value of platform programs

Connect accounts with appropriate SMEs across the organization when specialized expertise is required

Support engineering operations transition activities for new business and expansions

Drive consistent implementation of engineering programs across client portfolios

Requirements

Bachelor's degree in Mechanical, Electrical Engineering or related technical field (Master's degree preferred)

Minimum 10 years of experience in CRE management and engineering operations

Strong knowledge of building codes, safety standards, and regulatory requirements a plus

Experience developing standard operating procedures and implementing assurance programs

Proven leadership experience with demonstrated ability to build and develop high-performing teams

Experience with CMMS systems and asset management technology platforms

Demonstrated success in collaborating across functional teams to deliver integrated solutions

Excellent communication skills with ability to translate complex technical concepts to various stakeholders

Position may require up to 50% travel

We Value

At JLL, we embrace innovative ways of working and prioritize opportunities to strengthen and advance your career. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.

Estimated total compensation for this position :

176,000.00 – 200,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location :

Remote –Chicago, IL, Denver, CO

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.