PacLease Service Manager

Kenworth Sales Company was founded in 1945 by the Treadways and is still family owned through 4 generations. With the combined service and support of over 800 employees across 23 different locations, we were awarded the 2014 ATD Dealer of the Year Award and the 2019 Kenworth Parts & Service Dealer of the Year Award. Each of our Kenworth Sales locations has a similar culture throughout the entire company which makes you always feel a part of the family. Our Headquarters is located in Salt Lake City, Utah and is ran by Kyle Treadway-President of Kenworth Sales Company.

JOB SUMMARY

The primary function of the PacLease Service Manager is the supervision of the day-to-day operations of the PacLease Service Department.

DUTIES AND RESPONSIBILITIES

1. Opening work orders, searching Service Information Record (and Pac Lease Warranty Matrix) for open warranty campaigns, technical information bulletins, or manufacturer recalls. Completing fields for estimated repair time, mileage, and Managed Maintenance (MM) codes upon opening of repair order.
2. Notifying technician of assigned job duties, warranty availability, and customer initial request for service.
3. Personally performs quality control checks of workmanship on each service project. Post PM performance, will randomly screen PM’s to ensure work was completed and quality standard is high.
4. Coordinates communication between Service Technician and Customer regarding recommended services, changes in repairs, costs, and time-of-completion and necessary recalls / campaigns that may change customer scheduling or facilitate a substitute unit being issued.
5. Monitors efficiency on each Technician, helps improve their skill level and work performance through better supervision, work assignment, and training.
6. Upon completion of repairs, will ensure that warranty parts have been tagged, Service Technician story is completed, and that story is complete. Service Technician narratives will include the customer complaint, cause, and correction needed to perform repairs.
7. Assure that all customer damage and re-billable items are photographed and attached to Repair Order. Split bill to correct customer accounts and verify accuracy of Service Technician narrative and repair performed.
8. Ensure that all warrantable repairs are recovered. This will be completed in a timely fashion, and all warranty tickets should be submitted within 72 hours of repair completion.
9. Attach all necessary documentation to Repair Order upon completion of work. This includes, but is not limited to, Service Sheets, PDI Forms, Damage Photographs, DOT Infractions, and DPF Cleaning Sheets.
10: Close open tickets as repairs are completed. Ensure that time punches are correct. Adjust times as needed on tickets. Import Service Technicians stories, and edit as needed to ensure professional appearance before closing. If time variance is longer than 30 to 45 minutes on punches, consult with technician and Service Manager to find cause and correct timeline to repair.
11: Maintain and manage company supplied mobile service truck. Work alongside other technicians completing unit repairs and maintenance, as well as training and hiring new technicians to fill rolls needed within that department.

QUALIFICATIONS

Ability to read and comprehend instructions and information.
High school diploma or equivalent.
Two years of experience working in a diesel repair shop.
Working knowledge of heavy truck repair methods.
One-year supervisory experience.
Excellent communication and managerial skills.
Valid Commercial Driver's License and good driving record.
Professional personal appearance.

WORKING CONDITIONS

This is a physically demanding position. Will stand six to eight hours per shift, lift parts weighing up to 50 pounds. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and nonhazardous materials. Must climb in and out of customer's vehicles to record information and road drive. Work in inclement weather and in both a shop and field environment. S/he will be required to wear a dealership uniform.

BENEFITS

We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.

Quarterly and annual incentives available.

Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.