Donor Communication Specialist

Location: Golden, CO

Hours: Full-Time

Position Mission

The Donor Communications Specialist plays a key role in furthering the mission of FOCUS (The Fellowship of Catholic University Students) by providing exceptional support to donors, missionaries, and staff. This team serves the broader FOCUS community with quality, timely service and joyful, mission-aligned communication, especially as it relates to donations and donor engagement.

The Specialist handles a wide variety of donation-related inquiries and communications, maintains donor records with precision, and assists with special projects to support the team’s operational excellence. The ideal candidate is friendly, detail-oriented, and committed to serving with a cheerful spirit and a servant’s heart.

Position Responsibilities

• Resolve donation-related inquiries from donors, missionaries, and staff with professionalism, timeliness, and accuracy
• Serve as the primary point of contact for missionaries and staff with donation-related questions
• Communicate via voicemails, emails, written correspondence, and phone calls with clarity and charity
• Maintain donor data integrity by entering, updating, and verifying database information with a 99%+ accuracy rate
• Collaborate with teammates in a fast-paced environment, while managing high volumes of requests with grace under pressure
• Uphold a high level of professionalism and confidentiality at all times
• Assist the Donor Communications Manager with special projects and team initiatives as needed

Qualifications

• Bachelor’s degree preferred
• Strong written and verbal communication skills with a customer-first mindset
• Working knowledge of Microsoft Office Suite, CRM/database systems, and direct mail processes
• Friendly and professional demeanor, especially when engaging with donors and missionary staff
• Ability to follow instructions precisely and work independently with close attention to detail
• Comfortable learning and navigating various forms of technology
• Flexible and dependable in a mission-driven environment

Compensation & Benefits

For this role, we anticipate paying $43,680 - $47,840/year. (This role is also eligible for bonus pay.) This range is an estimate. The actual amount may be higher or lower than the provided range and will be adjusted based on various factors including qualifications, experience, abilities, geographic location, and duties.

Although not required, you may be invited to engage in Mission Partner Development (MPD)—a process of fundraising to support FOCUS’s mission—if you feel called to invite others to partner with you in this apostolate.

As a FOCUS staff member, you and your family will have access to several benefits that are designed to help care for the whole person and make your career at FOCUS rewarding. You will receive:

• Medical, Vision and Dental insurance
• Ability to contribute to a Health Savings Account
• Employer-provided life insurance
• Long-term disability insurance
• Option to purchase additional life insurance for yourself, your spouse and your child(ren)
• 403(b) retirement plan with a discretionary employer-match for eligible staff
• Option to purchase LifeLock Identity Protection
• Integrity-based Paid Time Off
• Paid parental leave
• We observe many paid holidays recognized by fellow Americans and also some of the feast days of Holy Mother Church.

Eligibility for benefits depends on the type of position you hold (full-time, part-time or temporary), and your tenure with FOCUS. Specific benefits may change at FOCUS's discretion.