Call Center

Job Description

A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will involve you to constantly harness your multi-tasking and tech-savvy skills to resolve challenging customer issues including product-related issues, billing, selling products, service inquiries, scheduling appointments and more. The main job function will be spent on answering a high volume of customer calls, which will need to be addressed innovatively, with individualized solutions and a high level of customer satisfaction. The successful candidate will be able to elevate company standards, achieve sales goals and meet customers' expectations. To excel in this role, you will need excellent customer service skills, effective communication skills, sales oriented, enthusiastic, friendly and energetic with a genuine desire to provide outstanding service. We provide comprehensive training on company guidelines, policies, customer service and ample product knowledge.

Requirements

Job Qualifications:

• Comfortable in a fast paced and dynamic environment
• Exceptional relationship-building skills
• Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time
• Basic math functions such as addition, subtraction, multiplication, and division

Requirements:

• High School Diploma or GED
• Basic understanding of sales principles and customer service practices
• Customer service focus
• Solid communication and interpersonal skills
• Experience with high volume calls
• Proficient in Excel, MS Word, MS PowerPoint
• Maintain a presentable and well-dressed appearance

Essential Job Functions:

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers' needs and provide assistance and information on product features
• Remain knowledgeable on products offered and discuss available options
• Excellent written and oral communication skills
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Team up with co-workers to ensure proper customer service
• Greeting customers with a positive demeanor

Non-Essential Job Functions:

• Keeping the work environment neat and clean.
• Ability to work independently and in a team environment with minimal supervision
• Ability to organize and prioritize with strong attention to details
• Participating in periodic team meetings

Other Duties/Responsibilities:

• Other duties can and will arise and you should be prepared to take on these challenges openly.

Disclaimer: Although the Company has attempted to accurately and thoroughly describe this position, the Company reserves the right to change the same, including to change, add or subtract from the duties outlined, within the sole discretion of the Company, at any time, with or without advance notice.

Employee Acknowledgement: I have read the above Job Description and feel confident that I can and will perform my job as stated. I also understand that I am required to work with my supervisor toward making this Job Description to have better understanding and clarity so that I may perform my job easier and more efficient. I additionally understand and agree to sign a Non-Compete Agreement, which will be provided to me under a separate written understanding and acknowledgement.

Company Philosophy and Employee Goal: We are people driven. Our number one goal is customer satisfaction. "You take care of the customer and the customer takes care of you."