Manager, Traffic Control

Manager, Traffic Control

Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you're looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.

The Manager, Traffic Control oversees vehicular and pedestrian movement throughout the District during both event and non-event operations. This role is responsible for developing traffic plans in collaboration with the Vice President of Parking Services, the Vice President of Security & Guest Services, and Anaheim Police Department Traffic representatives, considering attendance, event schedules, and external factors affecting traffic flow. The position manages the scheduling and deployment of traffic control personnel while maintaining a strong working knowledge of parking technologies, including Park Assist, Park Whiz, and digital signage systems. Additionally, the Manager programs these systems to ensure proper messaging based on event configurations. This role is also responsible for the strategic deployment of traffic control devices, such as cones, delineators, signage, and portable safety bollards, to maintain safe and efficient traffic flow. The Manager ensures all traffic personnel receive appropriate training and is expected to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Develop and implement traffic control plans for event and non-event operations
• Hire, train, and deploy both full and part-time Traffic Control team members
• Programming and confirmation of signage throughout the District specific to traffic management is accurate depending on event configuration
• Manage pre-event traffic planning, including calls and meetings with promoters and site walk-throughs
• Establish an individualized, tailored traffic management plan and posture for each event
• Determine the level of staffing required based on anticipated attendance, day of week, time of event, competing / conflicting events, and extraneous factors (e.g., road work)
• Continuous communication with Parking management and Security management prior to, during, and following all events
• Regular and ongoing interaction with Parking and Security management to identify areas of opportunity / improvement and to ensure preparedness for upcoming impactful dates / events
• Establish the deployment plan to include doors, screening, roam teams, supervisors, communications, and camera operators
• Ensures adequate staffing is scheduled well in advance of scheduled events
• Ensure any third-party contractor (if applicable) is made aware of staffing needs well in advance of the scheduled event
• Deliver the overall traffic control briefing before event(s)
• Ensure incidents are responded to and handled appropriately and that all required documentation is completed and submitted
• Ensure relevant personnel (e.g., management personnel, Legal, Risk Management, etc.) are informed as needed following a qualifying incident
• Work closely with the Event Managers On Duty, Premium Seating, and Guest Services to ensure a professional, safe, and enjoyable event
• Collaborate with peers in the industry to evaluate and stay abreast of current trends, equipment, procedures, processes

Skills

Knowledge, Skills and Experience

Education - Bachelor's Degree

Experience Required - 3-5 Years

This position is on-site.

Company : OC Sports & Entertainment, LLC

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!