Investigation Specialist

Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

General Summary Of Duties:

Duties include, but are not limited, to the following:

• Always monitors all areas of the property, identifying potential security and/or safety risks and reporting them to the appropriate individual or entity for proper resolution
• Ensure quality observations and investigations in the Surveillance Department on assigned shift
• Maintains a working knowledge of rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property.
• Protects casino assets and gaming integrity through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor
• Assists with directing the flow of Surveillance Reports to the proper individuals per Surveillance Management, always maintaining the highest level of confidentiality
• Ability to work as a team.
• Maintains world class service levels in the Surveillance Department.
• Create daily activity reports and prepares necessary reports for management.
• Coordinates, with the Surveillance Management, when Surveillance discovers a matter which needs further investigation or attention as appropriate.
• Observes, documents, video coverage and reports any unusual or suspicious activities on property.
• Regularly inspects the premises, identifying potential safety or security hazards, and reporting same to Surveillance Management, for proper resolution.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Conduct daily player evaluations and rating audits
• Identify, document, and find solutions for operational improvement opportunities
• Monitors and analyzes daily gaming activity
• Has experience with operational case studies
• Has knowledge of house advantage as it pertains to player reinvestment

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.

Qualifications

Performance Requirements: (Knowledge, skills and abilities)

• Ability to read and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to analyze gaming statistics and investigate discrepancies thoroughly.
• Ability to write effective reports.
• Ability to view surveillance footage and find conclusive supporting video facts.
• Ability to respond to inquiries from Team Members or guests.
• Ability to communicate effectively in one-on-one, small group, and large group situations.
• Ability to read, write and communicate verbally in English.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent, and to interpret data from graphs.
• Ability to apply common sense reasoning to a variety of situations.
• Full Knowledge and understanding of company and department rules, policies, and procedures.
• Ability to watch and protect Craps, Blackjack, Roulette, Baccarat, and Specialty Games.
• Ability to complete thorough Player Evaluations on Craps, Baccarat, Roulette, and Blackjack.
• Knowledge of Slot Advantage Play
• Experience working with BJ Survey and eConnect
• Works well in a team atmosphere.
• Must be able to effectively make decisions in the room
• Must be able to conduct larger scale gaming investigations
• Must be able to detect schemes, cheating activity, and advantage

Additional Information

Education Requirements

Bachelor’s Degree in Criminal justice or related area from a four-year college or university preferred.
Desirables: Table Games Dealing School Preferred