CUSTOMER CARE COORDINATOR - Call CenterStance Health Solutions • Corona, CA, US
[error_messages.no_longer_accepting]
CUSTOMER CARE COORDINATOR - Call Center
Stance Health Solutions • Corona, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]High school diploma or equivalent required Minimum two years experience in a customer service At least one year of Call Center or medical / healthcare environment experience Excellent listening skills and communicate in an empathetic manner Able to operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook) Ability to communicate professionally and tactfully, both orally and in writing. Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plus Ability to work in a fast-paced environment, multitasking while keeping the focus on the customer Must be available to work evenings, weekends, and holidays if needed
Job Description
Job Description
Description : Position Overview :
The Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders / calls. The Customer Care Representative will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders / calls.
Essential Job Functions :
- Receive incoming orders / communication via fax, email, or other platforms from referral sources and customers
- Answer high volume of incoming telephone calls from referral sources and customers
- Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company
- Verify insurance eligibility and coverage
- Provide exceptional customer service while speaking on the phone
- Complete member intake, create and schedule orders accurately based on established quality assurance standards
- Ensure data is entered accurately and in a time-sensitive manner
- Inform patients of applicable copays, financial obligations, purchase vs rental options
- Completely document patients’ account with proper notes and account updates
- Follow up on all open tasks in a timely manner
- Maintains working knowledge of current home care products and services offered by SG Homecare and all applicable insurance guidelines regarding eligibility for coverage and reimbursement
- Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity
- Work with patients, insurance companies, payors, and physicians to ensure all documentation is received
- Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership
- Reports to work daily, on time, and ready to work
- Must participate in mandatory on-call and call-back program to respond to emergencies
Requirements :
Minimum Qualifications :
[job_alerts.create_a_job]
Coordinator Call Center • Corona, CA, US
[internal_linking.similar_jobs]
Patient Care Coordinator : Understands automobiles by studying characteristics, capabilities...[show_more]
Installation / Service Coordinator - CA.Irvine, CA, USA • Los Angeles, CA, USA • Union City, CA, USA • Pacoima, Los Angeles, CA, USA.
Join our Team and Make a Difference!.At Lifeway Mobility, we believ...[show_more]
PSI is seeking a highly motivated and experienced Call Center Sales Manager to lead our sales team in Irvine and drive revenue growth.
This is an onsite position that offers an exciting opportunity ...[show_more]
At ROWI Teen & Parent Wellness Centers, we are dedicated to transforming the lives of adolescents struggling with mental health issues.
Culture of Care : We pride ourselves on a supportive and collab...[show_more]
Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team.As a customer support person on this team, you will play an instrumental role ...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
Join our dynamic team in Laguna Beach! Laguna View Detox .Quadrant Health Group, is seeking passionate and skilled Client Care Coordinators to join our growing team in Laguna Beach, CA.As a Client ...[show_more]
Compensation range for the role is listed above.Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law.A...[show_more]
With a mantra of Empowering Human Potential, Hanger, Inc.O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service.Ha...[show_more]
Job Title : PC Support Coordinator.The PC Support Coordinator will be assisting the Global Service Desk by answering phones and generating tickets.
Need to have experience with Windows 10.Provides te...[show_more]
Call Center Sales Team Lead On-site (Irvine, CA) Full-Time $70k + $1500 monthly bonus Mutual of Omaha is a Fortune 300 Company.
Mutual of Omaha Mortgage is inspired by hometown values and a commitme...[show_more]
As a Customer Relations Coordinator, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to pr...[show_more]
Patient Admissions Coordinator.On Call, Day or Variable Shift.Under the direction of the PAS supervisor / manager, the Patient Access Representative is responsible for assisting patients during the o...[show_more]
Call Center Insurance Agent (Sales, Customer Service).Requisition Number : CALLC029291.Location : Montclair, CA 91763, USA.
Sign-On Bonus Opportunity of up to $4,000 •.Lucrative incentive sales plans, ...[show_more]
The Customer Care Representative's 1 primary objective is to ensure all customers receive the best level of customer service throughout the entire customer experience when dealing with an Agendia r...[show_more]
Join our dynamic team at Laguna Dermatology and Newport Cove Dermatology, a leading medical and cosmetic dermatology practice dedicated to providing exceptional skincare solutions to our clients.Wi...[show_more]
Now Hiring : Facilities Coordinator.Company is seeking a detail-oriented and proactive.This role plays a vital part in maintaining safe, functional, and efficient environments across multiple locati...[show_more]
Compensation range for the role is listed above.Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law.A...[show_more]
Patient Care Coordinator
TradeJobsWorkForce • 92619 Irvine, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Installation / Service Coordinator - CA
Lifeway Mobility Holdings LLC Careers • Irvine, California, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted]
Call Center Sales Manager
PSI INC • Irvine, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Care Coordinator - Lake Forest
ROWI • Lake Forest, California, United States, 92630
[job_card.full_time]
[last_updated.last_updated_30]
Customer Support Coordinator
Qcells • Irvine, CA, US
[job_card.full_time]
[last_updated.last_updated_30]
Benefits Customer Service Coordinator (50k-90k per year)
Professional Careers • Laguna Niguel, California
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Care Coordinator
Quadrant Health Group • Laguna Beach, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Patient Coordinator - Part Time (Eyecare Specialists of Chino)
VSP Ventures Optometric Solutions LLC • Chino, CA, United States
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Patient Access Coordinator
Hanger Clinic • Tustin, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
PC Support Coordinator
Pacer Group • Irvine, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Call Center Sales Team Lead
Mutual of Omaha Mortgage • Irvine, CA, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
Customer Relations Coordinator
TradeJobsWorkforce • 92612 Irvine, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Patient Admissions Coordinator •On Call, Day or Variable Shift •
Providence Health & Service • Mission Viejo, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Call Center Insurance Agent (Sales, Customer Service)
Freeway Insurance Services America • Montclair, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Care Representative I
Agendia • Irvine, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Aesthetic Patient Care Coordinator
Laguna Dermatology • Laguna Hills, CA, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Facilities Coordinator
Suna Solutions • Irvine, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Patient Coordinator - Part Time (Eyecare Specialists of Chino)
VSP Vision • Chino, CA, United States
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]