Client Services Manager

A company is looking for a Client Servicing Manager.

Key Responsibilities

Serve as the primary servicing contact for assigned clients, managing day-to-day operations and formal reviews

Own SLA performance for assigned clients, preparing monthly engagement reports and identifying performance trends

Oversee external vendor performance, leading improvement plans when necessary and ensuring alignment on quality standards

Required Qualifications

4+ years of experience in client services, account management, operations, or contact center leadership, preferably in healthcare

Experience in managing client relationships with measurable outcomes

Demonstrated success in vendor or BPO management

Hands-on experience with a CRM or case management platform (e.g., Salesforce)

Strong analytical skills to interpret data and translate insights into actions