Mac support AnalystAkaasa Technologies • Ann Arbor, Michigan, USA
Mac support Analyst
Akaasa Technologies • Ann Arbor, Michigan, USA
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Mac Expertise : 80% of work focused on Apple devices. JAMF Administration : Apple DEP JAMF certifications (200 / 300 preferred; 400 is a plus) Scripting : Unix / Linux (Bash Python) Networking Fundamentals : TCP / IP OSI model troubleshooting SysAdmin Skills : Enterprise-level Mac administration Familiarity with Okta (Identity Management) and ServiceNow (ticketing system).
IT Analyst- Mac support
Work Location : onsite Ann Arbor MI
About the Role
We are seeking a Senior IT Desktop Engineer with deep expertise in Apple / Mac environments to lead and architect our enterprise Mac strategy. This is a hands-on role focused on Level 2 3 escalations scripting and JAMF administration while also setting standards and best practices for the team. You will be the go-to expert for complex issues and play a key role in shaping our Mac infrastructure.
Key Responsibilities
- Serve as the architect and lead for Mac systems within corporate IT.
- Handle escalated Level 2 3 tickets and provide guidance to Level 1 support.
- Develop runbooks triage documentation and troubleshooting guides.
- Manage corporate patching for macOS and third-party packages.
- Administer and optimize JAMF Cloud (including Installomator and JAMF Connect).
- Collaborate with engineering teams in a technical fast-paced environment.
- Ensure professional communication and adherence to corporate IT standards.
Required Skills & Experience
Focus on mostly MAC support not windows
JAMF Cloud experience
System Administrator Apple PC -Mac Level 3
Jamf Cloud Jamf Connect AppleTech support
UNIX scripting exp. Bash Python Scripting experience
Networking TCIP OSI model understanding
Okta single sign on
ideal candidate has ServiceNow platform experience
Key Skills
IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support
Employment Type : Full Time
Experience : years
Vacancy : 1
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