Customer Reliability Specialist

Job Description

The Customer Reliability Specialist plays a crucial role in enhancing customer partnerships by working closely at customer facilities. This position involves conducting independent evaluations of seals and equipment, making informed recommendations under the guidance of the account manager and / or regional engineer. You will also lead a team of customer reliability personnel.

• Proactively assess customer applications and propose specific strategies for improving Mean Time Between Repairs (MTBR), with oversight from the account manager or regional engineer. Analyze customer applications and submit tailored recommendations for improvement through the John Crane Application Data Information Sheet for approval. Direct the installation and commissioning of mechanical seals and their auxiliary systems.
• Gather and evaluate customer data while collaborating with the account manager and / or regional engineer. Report the results of the seal program using John Crane's advanced reliability management software, such as ServiceMax.
• Conduct equipment surveys and maintain comprehensive records. Communicate effectively both orally and in writing with customers, team members, and vendors, providing expert counseling, technical assistance, and recommendations. Prepare and deliver technical presentations as needed, with oversight from the account manager or regional engineer.
• Facilitate training sessions for maintenance and operations personnel as required. Support the customer in the Management of Change process. Collect new equipment data sheets from project engineers for review by the account manager and / or regional engineer.

The candidate must be willing to travel as necessary to fulfill job responsibilities.

Qualifications :

Additional Information

We celebrate diversity and inclusivity in our organization. Employee resource groups (ERGs) such as Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity help us create a supportive environment for all employees.

Our commitment to excellence is recognized annually through the Smiths Excellence Awards, celebrating outstanding contributions and projects that propel our success. Join us on Smiths Day, our global celebration acknowledging the remarkable achievements of Smiths Group employees.

We offer competitive compensation and benefits as part of our mission to engineer a better future. We value diverse perspectives and ensure equal opportunity employment for all qualified applicants, regardless of color, religion, gender, sexual orientation, gender identity, national origin, economic status, disability, age, or other legally protected characteristics. We are dedicated to fostering an inclusive culture grounded in equality and ethics.

During the hiring process, Smiths Group and our recruitment partners will never request payment for participation in interviews or testing. To avoid fraudulent requests, please apply directly through our careers website.