Responsibilities
Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
Schedule appointments that result in each healthcare provider having a smooth, productive day
Interact and communicate with patients and guests in the reception area during their wait time
Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
Ensure that all tasks on the front office checklist are completed daily
Post payments to patient accounts in accordance with Company policies
Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team
Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
Active participant in daily morning huddles, monthly team meetings and any other meetings as required
Thorough understanding of business imperatives and how the role directly impacts metrics
Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
Other duties and responsibilities as assigned
Qualifications
High School Diploma or general education degree (GED)
Preferred
Prior course work or on-the-job training in the fields or dentistry, insurance, or business
Knowledge/Skills/Abilities
Knowledge of office practices, technology applications and patient insurances
Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
Influencer (active listener/observer of behavior; creates a win/win need for change)
Self-motivated, reliable individual capable of working independently as well as part of a team
Ability to manage tasks and time effectively without compromising the quality of the work
Excellent interpersonal, oral and written communication skills
Ability to handle and maintain extreme confidentially with patient records
Organized, detail-oriented individual able to work in a fast-paced environment
Benefits
Receptionist • Knoxville, Tennessee, US
Monthly Commission OpportunityShift Premium may Apply We're hiring immediately! Do you enjoy staying active, working outdoors, and helping people have a great experience-no matter where they're hea...[internal_linking.show_more]
We are seeking a professional, organized, and friendly Front Desk Receptionist to serve as the first point of contact.The ideal candidate will provide exceptional customer service while supporting ...[internal_linking.show_more]
NEPHROLOGIST PRACTICE OPPORTUNITY - EAST TENNESSEE.Big time Healthcare in a moderate sized community.KNOXVILLE and its suburban area offers a close-knit community culture, an abundance of entertain...[internal_linking.show_more]
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[internal_linking.show_more]
Surrogates Start at $55K$75K+ $1,250 Bonus + $11K Pre-Pregnancy Payout.Looking for a high-paying opportunity with real support and no upfront costs?.Increase your chances of an interview by reading...[internal_linking.show_more]
Roots Surrogacy is seeking exceptional women for a highly supported, premium surrogacy experience.We work with intended parents who are deeply invested in creating a respectful, connected, and well...[internal_linking.show_more]
Tennova LaFollette Medical Center.Board Eligible/Board Certified .Internal Medicine/Pulmonary Physician.LaFollette, Tennessee, just 30 minutes from Knoxville!.Pulmonary consults plus inpatient roun...[internal_linking.show_more]
Thriveworks is currently seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in Knoxville, TN.At Thriveworks, we’re not just growing a practice—we’re building a mov...[internal_linking.show_more]
We are looking for a passionate individual with a sense of responsibility and willingness to help create families to join us as a surrogate.In this role, you will be instrumental in supporting indi...[internal_linking.show_more]
USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide.This role ensures the smooth distribution of mail while offering professional customer support.USPS provide...[internal_linking.show_more]
Knoxville Oral & Maxillofacial Surgery is excited to expand our team with a dedicated and compassionate Oral Surgeon.We are a thriving, patient-centered practice committed to exceptional clinical c...[internal_linking.show_more]
Customer Service Representatives are often the first staff members that current, new or prospective residents meet.This is the only opportunity to make a positive first impression.This position is ...[internal_linking.show_more]
David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style-or the care...[internal_linking.show_more]
Competitive weekly pay (inquire for details) .AlliedTravelCareers is working with Seven Healthcare to find a qualified Speech Language Pathologist (SLP) in Duff, Tennessee, 37729!.Seven Healthcare ...[internal_linking.show_more]
La Follette is located 40 minutes from Knoxville, TN.Live and practice near one of the largest cities in Tennessee.Located on the Tennessee River with the Great Smoky Mountains as a backdrop, Knoxv...[internal_linking.show_more]
Job Summary The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels,...[internal_linking.show_more]
Excellent Staff | Family-oriented Environment | Competitive Pay and Benefits.We're looking for great people to join our team.We're looking for individuals who are passionate about providing excepti...[internal_linking.show_more]
Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ...[internal_linking.show_more]
