Front Desk AttendantConnect Talent Solutions • Virginia Beach, VA, US
Front Desk Attendant
Connect Talent Solutions • Virginia Beach, VA, US
[job_card.30_days_ago]
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- [job_card.full_time]
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Job Description
Job Description
- Provides customer service and support to guests with questions and inquiries via phone, direct mail, and direct contact.
- Provides an enjoyable vacation experience from check in to check out. Educates the guests on hotel policies and area events and attractions. Performs as hotel curb-side greeter and express check in agent for guests upon arrival. Conducts switchboard operations and relays guest’s messages/incoming mail when appropriate.
- Responds to guest inquiries, questions, suggestions and resolves minor complaints and discrepancies. Follows up with the Front Office Manager or VSA Resorts Manager as appropriate.
- Processes reservation payments, deposits, and refunds. Confirms address, telephone, and email information for all guests.
- Reconciles shift activity reports and performs key and folio audits.
- Enforces hotel policies and procedures.
- Coordinates housekeeping and maintenance reported requests and follows up with guests.
- Performs related duties as assigned or as situation dictates.
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Front Desk Attendant • Virginia Beach, VA, US