Backend Support Engineer

Structured Finance & Lending Team is responsible for designing, developing and supporting applications for Structured Lending Businesses and Clients. Our focus has been to create Structured Lending Platform which covers a wide spectrum of asset classes such as Loans, Repurchase Agreements (Repos), Asset-Backed Securities and Derivatives.

Job Responsibilities / Typical Day in the Role

• Provide world class quality of service to end users throughout the resolution process
• Support multiple large-scale applications
• Deep dive into the code and provide robust fixes to the support issues
• Encourage and support knowledge sharing within team and external groups
• Work in an agile environment focused on the most important deliverable for our clients
• Engage engineering teams and product owners to assist with troubleshooting as needed.
• Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.
• Maintain effective documentation by regularly reviewing and updating knowledgebase content.
• Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions.
• The individual will be splitting time apprx 40-50% coding and the other ad hoc technology support
• The coding work down will be in response to support requests, rather than direct project based development
• Possess the drive to dive deep, thrive and progress even in ambiguous situations

Skills : Must Have Skills / Requirements

Nice to Have Skills / Preferred Requirements

Education : - Bachelor's Degree in Computer Science or related field with 5 years of work experience

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