Senior Loss Mitigation Specialist

TruStone Financial Collection Specialist

TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23 locations in Minnesota and Wisconsin. Our vision is to create exceptional financial experiences, and to do that we need our exceptional people! Join our growing team and help us deliver on our mission to engage, educate and inspire our members to achieve lifelong financial well-being.

This role is responsible for handling all serious collection issues including, but not limited to, the entire process for both repossessions and bankruptcies. Maintain regular contact with borrowers in default to resolve each situation with primary focus on controlling losses for the credit union.

Availability to work 40 hours per week Monday through Friday between the hours of 9:00am 5:30pm at our Plymouth Corporate Office location; non-exempt.

In addition:

• High school diploma or equivalent.
• 2+ years of previous consumer collection experience in a financial institution.
• Knowledge of Fair Debt Collection Practices Act, bankruptcy and repossession regulations.
• Working knowledge of credit union, various state and federal consumer collection policies, procedures, laws and regulations, preferred.
• PC experience including a general working knowledge of Microsoft Office, Internet, and E-mail equivalents.
• Ability to organize, prioritize, analyze and resolve situations independently.
• Strong verbal and written communication skills.
• Ability to generate professional correspondence through mail.
• Ability to define problems and apply appropriate remedies.
• Ability to interpret verbal and written instructions as well as deal with abstract and concrete variables.
• Ability to work independently while displaying initiative and good decision-making skills.
• Maintain a high level of professionalism while working under pressure.
• Ability to work independently and in a team.
• Compliance with the Bank Secrecy Act and all its provisions.
• Ability to pass a pre-employment drug test and various background checks.
• Regular and reliable attendance at the workplace.

The salary range for this position is $21.50 to $26.50 per hour. In addition, we offer:

• Competitive pay and incentive programs for all positions.
• Health insurance with the ability to choose which plan option is best for you a Traditional Health Plan or Health Savings Plan.
• Affordable dental and vision insurance coverage.
• Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees and, the longer your tenure, the more PTO you'll have to enjoy.
• 10+ paid holidays each year.
• Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.
• 401(k) with 50% employer match on the first 6% you contribute plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.
• Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.
• Employer-paid Short Term and Long Term Disability benefits.
• Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.
• Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).
• Career development opportunities including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.
• Special employee discounts when you join TruStone Financial as a credit union member.
• Employee activities, events, discounts, and many other great benefits and perks!

TruStone Financial Credit Union is an Affirmative Action and Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities and all Protected Classes.