Credit Counselor / Customer Service

Make a Real Difference : No Experience Needed, We'll Train You

Family Credit Management is the only nonprofit debt management company based in Illinois, and one of the largest in the nation. We are looking for compassionate, motivated people to join our team.

You don't need experience in finance or credit counseling; in fact, we prefer you don't have it! We will give you all the training you need. If you enjoy written communication, like helping others, and are ready to learn, this could be a great fit.

Most of your work will be through text and email , and some phone calls. You will help people who are overwhelmed by debt understand their options, create realistic repayment plans for them, and create a path for them to move toward financial stability.

What You'll Do :

• Respond to online quote requests and inquiries, emails, and text messages from people seeking help
• Review budgets and credit reports (we'll show you how)
• Help clients understand their options and guide them through how our Debt Management Program could benefit them
• Use Salesforce, Outlook, and other tools to stay organized and manage your work
• Communicate with care, professionalism, and empathy

What We're Looking For :

What You'll Need :

What We Offer :

Position is in office at 4306 Charles Street, Rockford, IL