Work Location - Remote; Nashville, TN or Birmingham, AL or Mobile, AL or Houston, TX (must be located in/or near one of these locations)

The Cigna Medicare Contracting Client Account Support Analyst will be responsible for providing internal and external agency and agent support in the areas of sales contracting service and maintenance. This individual responds to inquiries, solves problems, and ensures agent/agency satisfaction with sales contracting and the onboarding process. The Support Analyst coordinates with business partners to ensure needs are met and potential problems are averted. This individual is responsible for keeping management and business partners informed of escalated issues and issue status.

RESPONSIBILITIES:

• Process New Agents/Agencies Contracting Requests
• Validate that all required documents have been completed and submitted
• Initiate background check
• Initiate appointment requests
• Work through hierarchy issues related to existing agent data
• Create agreement and hierarchy
• Process/correct any errors as identified by Contracting System, internal team, and external partners
• Validate documents, background check cleared, and at least one appointment to validate successful contracting
• File documents as necessary into File Management System
• Communicate with Recruiters/Agencies/Agents as needed to secure required documentation and verify/request missing information
• Processing Maintenance Requests
• Validate that all required documents have been completed and submitted
• Validate that agreements and hierarchies are set up accurately
• Review daily report for Agents who have met requirements to be considered Ready To Sell
• Process final approval of contracting
• Processing Agent/Agency offboarding
• Participate in ad hoc projects with varying deadlines as required

QUALIFICATIONS:

• High School Diploma required, BA/BS or equivalent work experience strongly preferred
• Experience in Healthcare, Insurance, or Medicare Advantage preferred
• Ability to manage and effectively communicate timeframes, expectations, and requirements with various types of new and existing customers/clients
• Excellent written and verbal communication skills
• Excellent critical thinking and problem-solving skills
• Ability to work a flexible schedule during peak season of mid-October through mid-December, including weekends and early nights
• Proficiency with Microsoft Office suite
• Aptitude for learning and using new systems
• Demonstrated ability to self-motivate, work in teams, and be flexible within a fast-paced and changing environment
• Ability to work collaboratively with cross-functional teams to research and resolve agent/agency issues
• Process-oriented with strong organization and time management skills
• Goal oriented, resourceful, personally accountable and self-directed
• Innovative mindset for identifying and creating awareness where new approaches/solutions are beneficial
• Proactively seek opportunities for improvement