General Manager

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

At Restaurant K, were building something bigger than just great meals. Were building great brands.

Restaurant K was founded with a simple yet powerful belief : the best brands are built on culture, mission, and purpose. With a portfolio of distinct dining concepts from the elevated experience of Nuri Steakhouse to the fresh, fast-casual energy of Flock & Fresh Restaurant K is committed to creating unforgettable moments through hospitality and culinary excellence. As we continue to elevate our presence in Dallas, TX, we are seeking a distinguished General Manager to uphold and enhance our commitment to excellence.

The General Manager is the heartbeat of each Flock & Fresh restaurant. The ideal candidate will lead a dynamic, healthforward chicken QSR where speed, hospitality, and consistency meet craveable, betterforyou food. This role owns the guest experience, builds highperforming teams, and delivers results through strong people leadership, operational discipline, and relentless followthrough.

Supervisory Responsibilities :

• Recruit, interview, hire, and onboard new team members; partner with HR as needed.
• Lead, coach, and develop Assistant Managers / Shift Leaders and Team Members.
• Conduct regular performance checkins, coaching, and formal reviews; administer corrective actions consistent with policy and values.
• Plan and oversee shift coverage, scheduling, and labor deployment.

Essential Functions / Major Responsibilities :

Guest Experience & Service Leadership :

• Set the tone for hospitality on every shift; ensure fast, friendly, accurate service and pristine restaurant appearance.
• Resolve guest concerns with urgency and empathy; turn misses into loyalty.
• Be present on the floor during peak times; coach team in the moment on speed, order accuracy, and hospitality standards.

People Leadership, Staffing & Training :

• Build a staffing plan that meets sales trends; maintain strong pipelines through recruiting, referrals, and community connections.
• Deliver structured onboarding and positionspecific training; certify trainers and ensure consistent crosstraining.
• Identify skill gaps and create targeted development plans; mentor highpotential team members for internal promotion.
• Drive engagement and recognition programs that celebrate wins and reinforce brand culture.

Operations, Food Safety & Compliance :

• Run tight daily operations using checklists, line checks, and shift huddles; ensure opening / closing routines are executed with discipline.
• Enforce and model all food safety, sanitation, allergen, and occupational safety standards; maintain all required logs and documentation.
• Maintain equipment and smallwares; coordinate repair & maintenance and ensure preventive maintenance schedules are followed.
• Uphold cashhandling, deposits, safe counts, and security protocols.

Financial & KPI Management :

• Own the P&L levers : sales, labor, food cost, and controllables; forecast and schedule to plan.
• Use KPI dashboards and inventory systems to track performance; investigate variance drivers and implement corrective actions.
• Execute accurate ordering, receiving, storage, and inventory counts; maintain pars and shelf organization to reduce waste and stockouts.
• Prepare daily / weekly reports and action plans; communicate clear goals to the leadership team.

Brand Standards, Marketing & Community :

• Ensure the restaurant meets / exceeds all brand standards for quality, speed, cleanliness, and merchandising.
• Partner on local store marketing (events, partnerships, catering samplings) to build neighborhood awareness and trial.
• Champion digital channels (online ordering, delivery, loyalty) to increase frequency and average check.

Menu and Quality Control :

• Enforce exact recipes, portions, and builds using photo guides / build charts; coach for consistency.
• Complete pre-open and peak-time line checks (temperatures, hold times, labels, presentation); conduct daily taste panels for core items and LTOs.
• Maintain accurate par sheets; manage shelf life, rotation (FIFO), and discard policies to minimize waste and avoid stockouts.

Compliance and Safety :

• Ensure strict compliance with health, safety, and sanitation regulations to protect guests and staff.
• Stay informed about licensing, labor laws, and industry regulations, maintaining all necessary permits.
• Enforce security procedures to safeguard assets, guests, and employees.

Required Skills / Abilities / Competencies :

• Proven leadership experience in QSR operations.
• Coaches in the moment, gives clear feedback, celebrates wins, and addresses issues directly and fairly.
• Uses checklists / systems to produce consistent results; thrives in a fastpaced QSR environment.
• Understands P&L drivers; plans labor to demand; manages food cost through smart prep, portioning, and waste control.
• Leverages data and analytics to optimize labor, drive sales, and improve guest satisfaction.
• Adapts quickly to emerging digital tools and platforms to enhance operations and guest engagement.
• Models hospitality, keeps lines moving, and ensures accuracy and quality.
• Anticipates issues, prioritizes under pressure, and makes sound decisions with incomplete information.
• Embraces change, learns quickly, and coaches the team to keep improving.
• Acts with integrity; builds an inclusive, respectful, hightrust culture.

Education and Experience :

• High school diploma or equivalent required; Associate / Bachelors in Business, Hospitality, or related field preferred.
• Possess a current Food Handlers and TABC certification before starting work.
• 3+ years of restaurant leadership experience (AGM / GM or equivalent) in QSR / fast casual; multiunit exposure a plus.
• Demonstrated success leading teams of 1530+ in highvolume settings.
• Strong leadership, communication, and interpersonal skills with the ability to motivate and develop staff.
• Excellent problem-solving abilities and decision-making skills in a fast-paced, high-expectation environment.
• Strong computer literacy (email, spreadsheets, presentation tools) and familiarity with POS / BOH, labor, and inventory systems.

Work Environment :

• Working during evenings, weekends, and holidays to accommodate peak dining hours.
• Occasional exposure to loud noise levels and varying temperatures, particularly when moving between the dining area and kitchen.
• Handling guest requests or issues in real-time, which may require quick problem-solving and adaptability.
• Collaborating with a diverse team of front-of-house and back-of-house staff in a structured yet flexible atmosphere.

Physical Requirements :

• Must be able to stand for periods of up to eight (8) hours.
• Must have the stamina to work a minimum of 40 hours per week.
• Be able to reach, bend, and frequently lift (50) pounds at a time with or without reasonable accommodation. Required to use assistance when available i.e. hand trucks, ramps, or another team member.
• Must be physically able to navigate the restaurant floor, kitchen, and storage areas, including walking, bending, stretching, squatting, and kneeling as needed.
• Must be comfortable working in varied conditions, including exposure to heat from the kitchen and cooler temperatures in storage areas.
• Prolonged periods of desk work, administrative tasks, and computer use required for reporting, scheduling, payroll, and financial oversight.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At Restaurant K, when we say inspire people , we mean everyone. We champion a diverse and inclusive workforce that is representative of the guests we serve. We blend the unique members of our organization, celebrating what is both common and different to grow better together and Rule the Day. The foundation of our diversity efforts is closely tied to our core values, which includes We Are Better Together and We Do the Right Thing . We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability.