IT Service Analyst II

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We are currently seeking a Service Technician to support our IT operations for two of our offices. They are located in Rochester and Batavia, NY . Under the overall supervision of the Senior IT Services Manager, the Service Analyst II provides second and third level hardware, software, and foundational networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service, technical support to staff throughout the Firm and servicing in a mentoring role for all IT Team Members at the Generalist level.

Withum's brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live theWithum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.

How You'll Spend Your Time :

• Daily monitoring of the incident management system (ITSM) to ensure tickets are distributed and addressed in a timely manner
• Timely acknowledging support requests
• Documenting, tracking, and resolving issues within published service level agreements
• Documenting and tracking hardware distribution via firm asset management software (ITAM)
• Effectively communicating support efforts and resolutions
• Providing 2

nd

and 3

rd

level hardware, software, and fundamental networking support

The Kinds of People We Want to Talk to Have Many of the Following :

The compensation for this position ranges from $60,000 - $70,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual's skills, experience and qualifications. For additional information on our benefits, visit our website at https : / / www.withum.com / careers / .

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WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.