A company is looking for an Onboarding Specialist to facilitate the onboarding process for new clients.
Key Responsibilities
Own the full onboarding process for new customers from kickoff to go-live
Lead onboarding sessions, trainings, and group presentations
Build strong relationships with customer teams and configure systems to meet their operational needs
Required Qualifications
Bachelor's degree and 2+ years in an onboarding / implementation role at a B2B SaaS company
Familiarity with revenue cycle management and / or insurance billing workflows
Resourceful and self-directed in navigating complexity
Able to manage deadlines in a fast-paced, client-focused environment
Interest or experience in AgeTech / Senior living is a bonus
Onboarding Specialist • Grand Rapids, Michigan, United States