Collection Representative

Description

Base Pay + Bonus = Up to $19 per hour based on relevant experience. **Uncapped bonus potential

Also seeking Spanish Bilinguals.

Candidates who live within 60 miles from 1310 Martin Luther King Jr Dr, Bloomington, IL 6170 will be considered for an onsite position.

As a Collection Representative, you'll act as liaison between the client and insured communicating various facets in the subrogation process. This position handles reviewing files up to and including reaching settlements. You will initiate outbound calls and field inbound calls from responsible parties and attempt to collect money owed. In addition to your base pay we reward performance and quality with extra money per hour.

Afni is a leading global customer service provider that's been around for more than 80 years. We have a fun and inclusive team in Bloomington where you can make friends, do meaningful work and grow your career -- we love to promote from within!

What You'll Do

• Review files for adequacy of investigation and measure of damages to initiate collection. Research the application of law as it applies to specific claims in each state for Department of Transportation purposes or statutory regulations. Recommend whether to pursue collection or litigation.
• Initiate outbound calls and field inbound calls from responsible parties and attempting to collect money owed
• Review the initial content of each file while documenting and tracking all ongoing verbal and written correspondence related to the file in all applicable systems. Update and document information to achieve maximum recoveries.
• Utilize Skip Tracing techniques to contact consumers to reach a settlement.

What You'll Get

• Full time. 40 hours per week schedule with overtime opportunities.
• Job stability. We've been doing this work in Bloomington for over 80 years!
• Training . We'll teach you everything you need to be great!
• Great Paid time off . You'll get 10 days during your first year, plus 7 paid holidays!
• Benefits . Medical, dental & vision insurance with premiums partly paid by the company!
• College tuition Up to $5,250 annually!
• Teamwork . We believe in teamwork and having fun together while we work with frequent contests and recognition events!
• Referral Program . One of the best unlimited employee referral bonus programs out there.
• Career Growth. Gain some great experience to promote to higher roles -- most of our support and leadership staff started as Sales or Service agents!
• Annual Performance Reviews. We reward your hard work with annual wage increases.

We have remote opportunities to work with us in the following states:

• Alabama
• Arizona
• Florida
• Georgia
• Kentucky
• North Carolina
• South Carolina
• Texas

Requirements

Qualifications

• High School diploma or GED with six months of industry knowledge required.
• Strong analyzing and negotiating techniques.
• Demonstrates a sincere interest in listening to and responding to customer concerns and solving their issue in a timely manner.
• Communicates clearly and logically using appropriate written and oral techniques.
• Seeks clarification for unclear or missing information.
• Demonstrated reasoning and problem-solving abilities.
• Previous experience with outbound sales or phone sales.
• Previous Collections preferred.
• Subrogation or Insurance experience preferred.