Customer Service and Product Support SpecialistAlpinestars • Torrance, CA, US
[error_messages.no_longer_accepting]
Customer Service and Product Support Specialist
Alpinestars • Torrance, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
Job Description
Job Description
Alpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports. Our mission is to provide top-tier performance and safety products for both elite athletes and everyday riders. Behind every product we deliver is a commitment to service, integrity, and excellence.
We are currently seeking a Customer Service & Product Support Specialist to join our eCommerce division. This position focuses on ensuring customer satisfaction through responsive communication, product support, and claims resolution related to Alpinestars' technical gear and apparel.
Position Overview- In this role, you will be the voice of Alpinestars to our online customers and retail partners. You will handle inquiries related to product performance, fitment, usage, and warranty claims, while helping maintain a seamless customer journey. You’ll work closely with internal teams to process service cases, resolve escalations, and ensure accurate product data across our eCommerce platforms.
- This position is ideal for a detail-oriented individual who thrives on delivering empathetic, efficient service and can confidently manage customer issues involving technical or performance-based products.
- Provide professional, timely responses to customer and dealer inquiries via phone, email, and Salesforce with a focus on product-related issues, warranty claims, and post-purchase support.
- Intake and resolution of product support cases, including quality concerns, fit issues, and performance feedback.
- Exhibits strong ownership and follow-through, managing cases from initiation to resolution while maintaining high customer satisfaction.
- Accurately document claims, track case progress, and coordinate with internal departments (warranty, returns, sales, logistics) for resolution.
- Assist customers with returns, exchanges, and order corrections using Shopify and other internal systems.
- Collaborate with product, marketing, and service teams to stay up to date on product specifications, updates, and known issues.
- Proactively identify trends in customer feedback and escalate concerns that may impact broader product performance or customer satisfaction.
- Generate and maintain service and claims reports to assist team leaders in continuous process improvement.
- Minimum 1 year of experience in a customer service or product support role, preferably in consumer goods or technical equipment.
- Highly proficient in Microsoft Excel, Word, and Outlook; experience with CRM tools (Salesforce).
- Highly proficient with Ecommerce tools (Shopify, Gorgias), and ERP systems (Full Circle).
- Strong communication and writing skills with the ability to explain technical product issues clearly and professionally.
- High attention to detail with the ability to manage sensitive cases empathetically and diplomatically.
- Strong organizational skills and the ability to manage multiple priorities simultaneously.
- Collaborative mindset with the initiative to work independently when needed.
- Familiarity with product claims, warranty processes, or technical troubleshooting.
- A passion for motorsports, technical gear, or action sports is strongly desired, as it helps connect with our customer base.
BOE
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
[job_alerts.create_a_job]
Customer Service and Product Support Specialist • Torrance, CA, US
[internal_linking.similar_jobs]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
Upway is a fast-growing startup building the world’s largest e-commerce site for e-bikes 🚲.We are rapidly expanding in our mission to make electric mobility more accessible and reduce waste 🌎!.Re...[show_more]
The Implementation Specialist, Consultant is responsible for client implementation launches and complex renewals, directly contributing to high-quality onboarding and renewal experience for externa...[show_more]
We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we wo...[show_more]
Customer Service Specialist Remote Job Duties: • Quickly getting up to speed on Occipital products as it relates to Augmented Home and their technical foundations.Understand frequently asked questi...[show_more]
A leading digital services provider is seeking a Financial Customer Service Representative for a fully remote role.In this position, you will create exceptional service experiences by troubleshooti...[show_more]
The Mobile Electronics Product Specialist reports to the Director of marketing.The primary duty of the Product Specialist is to support our dealers with training, technical assistance, event suppor...[show_more]
Customer Service / Wholesale Order Specialist.Location: Downtown Los Angeles (Onsite).A founder-led fine jewelry manufacturer with over 25 years in business is seeking a strong wholesale customer s...[show_more]
As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to provi...[show_more]
The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry...[show_more]
As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive top-notch support.Your main responsibilities will include:Responding to customer inquiries via ph...[show_more]
Provides support for pharmacy related activities including data analysis, audit and compliance oversight of pharmacy related policies, procedures and processes.Contributes to overarching pharmacy s...[show_more]
We are looking for a Customer Support Specialist with a background in Civil Engineering to serve as the primary bridge between our technology and our users.In this role, you will not just answer ti...[show_more]
Technical Support Representative.Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our cons...[show_more])
Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.The team supports eve...[show_more]
The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry...[show_more]
The growth support specialist is responsible for collaborating with pursuit leaders, market development teams and business development professionals to support local market, line of business and in...[show_more]
Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed.The primary...[show_more]
Remote Customer Service Representative – Product Testing
GLOCPA • Long Beach, California
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Retail & Customer Support Specialist, Los Angeles
Upway • Los Angeles, California, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Sales Implementation Specialist, Consultant
Blue Shield of CA • Long Beach, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Remote Work (California Residents Only)
Morphius Corp • Long Beach, CA, US
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Customer Service Specialist - Remote
TradeJobsWorkForce • 90051 Los Angeles, CA, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Financial Customer Care Specialist
Effizotech • Long Beach, CA, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
MOBILE ELECTRONICS PRODUCT SPECIALIST
JVC Kenwood • Long Beach, CA, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Customer Success Specialist
Scherer Talent • Los Angeles, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Specialist
TradeJobsWorkforce • 90066 Los Angeles, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Specialist I - ES Division-1
Republic Services, Inc. • Vernon, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Specialist
Remote Talent Cloud • Los Angeles, CA, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Account Specialist, Pharmacy Services
Molina Healthcare • Long Beach, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted]
Customer Support Specialist
Genia • Los Angeles, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Technical Support Representative (Temporary)
Beauty Health • Long Beach, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Pro Customer Service/Sales
Home Depot (Retail) • Long Beach, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Support Specialist I - ES Division-1
Republic Services • Vernon, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Growth Support Specialist
RSM • Los Angeles, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Solution Architect, Customer Service
Resmed • La Cañada Flintridge, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]