Case File Processor

Job Description

Diversified Services Network, Inc. (DSN) is seeking a full-time Case File Processor to join our team in Springfield, IL! We offer full benefits, PTO, 401k, and more!

This position prepares foster care applications for a title IV-E eligibility determination by collecting the required documentation to satisfy the eligibility requirements. This is accomplished by utilizing multiple systems including but not limited to : Department of Children and Family Services’ Child Welfare systems (CYCIS & SACWIS), Department of Human Services / Healthcare and Family Services’ systems (PACIS, IES, KIDS), Social Security Administration system (SOLQ), and Department of Labor systems (DOL / AWVS). In addition, Case Managers and Supervisors are contacted to resolve discrepancies or request additional information.

This position requires the ability to multi-task and to adapt to changes daily. Candidates for this position must be very detail-oriented and possess the ability to process, discern, and retain information across multiple sources. Reading comprehension is a must. The ability to assess a process or situation and recommend an enhancement or change is a plus.

Preparing Case Files for Submission to the DCFS Eligibility Determination Unit Job Duties :

• Check out cases ready for determination (court documentation present in the file).
• Review and interpret all gathered information.
• Follow up with the Case Manager and Supervisor if there are any discrepancies or further information is required.
• Routinely follow up on any outstanding requests for information or documentation.
• Complete all fields of information on the Cover Sheet for each case.
• Document any additional information relevant to the determination of eligibility.
• Ensure all documents are in the case file and are in the correct order.
• Submit the file to the supervisor for a quality control check.
• Correct any issues found during the quality control check, if applicable.
• Assist with all filing duties.
• Other duties as assigned.

The expectation for a fully trained Case File Processor is to complete an average of at least 7 cases a day and with a less than 5% error rate.

Required Skills

Excellent verbal and written communication skills.

Attention to detail.

Organizational skills.

Ability to take direction and follow instructions.

Critical thinking skills.

BENEFITS :

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays