Talent.com
Customer Quality Engineer
Customer Quality EngineerEControls • San Antonio, TX, US
[error_messages.no_longer_accepting]
Customer Quality Engineer

Customer Quality Engineer

EControls • San Antonio, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description
EControls is a global provider of innovative, state-of-the-art integrated controls solutions for internal combustion engines and electric drive systems in the off-highway, on-highway, and stationary equipment markets. EControls designs world-class, full-authority engine management systems for major OEMs around the world. Our global engine development labs and engineering staff offer full-range support, from design guidance for base engine conversion to hardware, software, and engine calibration to meet each application's specific requirements.

We are passionate about customer satisfaction and service. We fearlessly engage in any effort that will eliminate our customers’ risk and clear a path to their success. We immerse ourselves in our customers’ world, reveal unknowns and deliver integrated solutions.

Key Job Elements
  • Lead warranty returns administration and conduct failure analysis by investigating methods and procedures for analysis of warranty parts returned.
  • Update and process customer warranties with the highest level of customer service and satisfaction.
  • Assist internal Quality and Engineering in providing customer support and education, working with users to identify needs, determine sources of problems, or to provide information on product use as necessary.
  • Work with accounting to ensure credits are applied to proper accounts.
  • Contact Program Manager to clarify issues and report back on corrective actions.
  • Track customer complaints and lead/drive corrective actions by influencing those accountable (Supplier, Design, Manufacturing) utilizing the Global 8D methodology.
  • Process ECO, DCN’s and deviations.
  • Provide technical assistance and guidance to team members on problems solving techniques on the Warranty Lab.
  • Monitor Customer websites to monitor warranty metrics.
  • Ensure lessons learned from warranty analysis are communicated across all product/customer platforms ad captured on new projects within DFMEA (Design Failure Mode and Effect Analysis) /PFMEA (Process Failure Mode and Effect Analysis) .
  • Manage the Key Performance Indicators (KPIs) (RMA’s, warranty budgets
Requirements
  • 3-5 years related to support of Quality / reliability systems within an OEM or Components Engineering design group or Technical Service and Warranty returns group.
  • Ability to work on multiple fronts each day.
  • Excellent communication skills.
  • Experience supporting ISO, TS, CSA and /or UL certifications.
  • Knowledge of FMEA, Fault Tree Analysis, Product Return Rate Analysis and Root cause failure analysis.
  • Ability to effectively manage customer relationships.

Powered by JazzHR

419DWwAuTQ

[job_alerts.create_a_job]

Customer Quality Engineer • San Antonio, TX, US

[internal_linking.similar_jobs]

Senior Quality Engineer

KforceSan Antonio, TX, United States
[job_card.full_time]

Kforce has a contract role for a Sr.Quality Engineer specializing in both functional and automation to support a Power Platform implementation as part of a.This position is primarily remote, but ca...[internal_linking.show_more]

 • [job_card.promoted]

Plant Quality Manager

Johnson ControlsSan Antonio, TX, United States
[job_card.permanent]

Build your best future with the Johnson Controls team!.As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, pla...[internal_linking.show_more]

 • [job_card.promoted]

Customer Engineer

Tower SemiconductorSan Antonio, TX, United States
[job_card.full_time]

Recruiting World Class Talent For A World Class Leader! Join Tower Semiconductor!.Looking for a career path in the high tech manufacturing industry? Become part of a team focused on delivering the ...[internal_linking.show_more]

 • [job_card.promoted]

Sales Engineer

Cook & BoardmanSan Antonio, TX, United States
[job_card.full_time]

Build Your Career Where You Matter.Join The Cook & Boardman Group, the nation's leading provider of architectural doors, frames, hardware, specialty products, and complete security integration serv...[internal_linking.show_more]

 • [job_card.promoted]

Engineer

CPS EnergySan Antonio, TX, United States
[job_card.full_time]

The Engineer position holds the responsibility for the safe, reliable, and economic round-the-clock operation of the generation, electric transmission, and distribution systems.Duties include Engin...[internal_linking.show_more]

 • [job_card.promoted]

Sr. Quality Assurance Engineer

Leidos IncSan Antonio, Texas, United States
[job_card.full_time]

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success.We empower our teams, contribute to our communities, an...[internal_linking.show_more]

 • [job_card.promoted]

Quality Manager

OES Global, Inc.San Antonio, TX, United States
[job_card.full_time]

The Quality Manager is responsible for leading and managing corporate quality functions, including overseeing certifications and audits, maintaining and enhancing integrated management systems, and...[internal_linking.show_more]

 • [job_card.promoted]

Product and Services Quality Manager

BoeingSan Antonio, TX, United States
[job_card.permanent]

Product and Services Quality Manager.Boeing Commercial Airplanes (BCA).Product and Services Quality Manager.Product and Services Leadership Team.Manages employees who evaluate and ensure that produ...[internal_linking.show_more]

 • [job_card.promoted]

Sr. Quality Assurance Engineer

LeidosSan Antonio, TX, United States
[job_card.full_time]

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success.We empower our teams, contribute to our communities, an...[internal_linking.show_more]

 • [job_card.promoted]

Quality Specialist

Dunhill Professional SearchSan Antonio, TX, US
[job_card.full_time]

A Service Desk Quality Analyst monitors and evaluates IT service desk interactions (emails, tickets, chats) to ensure compliance, technical accuracy, and high-quality customer support.They analyze ...[internal_linking.show_more]

 • [job_card.promoted]

Senior Data Quality Analyst

University HealthSan Antonio, TX, US
[job_card.full_time]

POSITION SUMMARY/RESPONSIBILITIES.Within a team-based environment, will facilitate the collection, management, and synthesis of data in support of departmental projects.Will ensure the timely monit...[internal_linking.show_more]

 • [job_card.promoted]

Engineer III

Marriott International IncSan Antonio, TX, United States
[job_card.full_time]

Respond and attend to guest repair requests.Communicate with guests/customers to resolve maintenance issues with little to no supervision.Perform preventive maintenance on tools and equipment, incl...[internal_linking.show_more]

 • [job_card.promoted]

Aircraft Quality Inspector A

AAA USA, Inc.San Antonio, TX, United States
[job_card.full_time]

Must be willing to travel/temporarily relocate to.Paid Travel and lodging assistance available.They are a leader in designing, manufacturing and delivering aerospace products, services and solution...[internal_linking.show_more]

 • [job_card.promoted]

Quality Engineer Technician - TX

ExactSan Antonio, TX, United States
[job_card.full_time]

Performs incoming and in-process inspections to ensure materials and products meet engineering specifications and quality requirements.Interprets engineering drawings, specifications, and sampling ...[internal_linking.show_more]

 • [job_card.promoted]

Sales Engineer

BLM GROUP USASan Antonio, TX, United States
[job_card.full_time]

BE PART OF A MANUFACTURER LIKE NO OTHER.When you work with the world's most innovative companies, you know you're making a difference.Our clients are the game changers, leaders and investors who fu...[internal_linking.show_more]

 • [job_card.promoted]

QA Engineer

CymertekSan Antonio, TX, United States
[job_card.full_time]

TS/SCI Full Poly (Please note this position requires full U.We are looking for a detail-oriented and passionate QA Engineer to join our team and play a key role in delivering high-quality software ...[internal_linking.show_more]

 • [job_card.promoted]

Supplier Quality Engineer

EControlsSan Antonio, TX, US
[job_card.full_time]
[filters_job_card.quick_apply]

EControls is a global provider of innovative, state-of-the-art integrated controls solutions for internal combustion engines and electric drive systems in the off-highway, on-highway, and stationar...[internal_linking.show_more]

Technical Business Analyst - Alternate Quality Control Manager (AQCM)

ZantechSan Antonio, TX, United States
[job_card.full_time]

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-...[internal_linking.show_more]