LOAN SERVICING SPECIALIST

Location : Operations Center, NE ABQ

Schedule of Work : (not a remote or hybrid position)

• Monday to Friday : 8 : 30 AM to 5 : 30 PM

Please note that this schedule is subject to change as needed.

As a valued full-time team member, you'll enjoy fantastic benefits that promote your health and well-being :

Overall Job Purpose

At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. While specific responsibilities vary by role, every position carries universal expectations aligned with its level of responsibility and authority across the organization.

As a Loan Servicing Specialist I at Sandia Area, you are responsible for delivering excellent service while maintaining personal accountability in your actions and behaviors. By prioritizing member satisfaction and operational efficiency, you directly contribute to the organization's mission of strengthening financial well-being for our members and community. You are entrusted to uphold our values in every interaction, ensuring trust, accuracy, and a focus on service excellence.

Reporting directly to the Loan Servicing Director, the Loan Servicing Specialist I is responsible for a wide variety of back-office tasks. This includes, but is not limited to, sending delinquent accounts to the attorney, ensuring collection fees are expensed accurately, transferring payments as directed by Special Accounts Officers, coding accounts under bankruptcy protection and charging off loans and share accounts at appropriate times.

Duties and responsibilities

Department Operational Support

Compliance & Policy Adherence

Transaction & Account Support

Expectations of all Sandia Area employees

Knowledge, Skills, and Abilities (KSAs)

Minimum Education and Experience Requirements

Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.

Sandia Area Federal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.