Applications Engineer II

Description

GCIs Applications Engineer II with oversight provides technical support creating designing and testing applications for the companys enterprise-wide systems. Applications supported within the group may span a wide range including (but not limited to) : Oracle E-Business Suites MetasolvOracle HCM Oracle EPM Cherwell and Numeri Track.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS :

Responsible for support of enterprise-wide system(s).

• Analysis testing and implementation of system modifications configuration and vendor patches.
• Analysis testing and implementation of solutions to remediate Incidents and Requests.
• Analysis and tuning of system performance.
• Determination of on-going needs for hardware and software upgrades.
• Creation and maintenance of systems documentation.
• Performance of root cause analysis of production problems and development of both long term and short-term solutions.
• Participation in project requirements gathering design development and implementation phases as system subject matter expert.
• Providing user training for the system(s).
• Function as primary IT resource in testing and implementing system changes related to changes in company business processes and responsible for maintaining productive vendor relationships. Resolution of outstanding production issues that stem from faults in vendor system.

Ensuring vendor compliance with service level agreements.

Responsible for application performance management.

COMPETENCIES :

Holds self-accountable for results and is self-directed takes initiative and seeks out opportunities.

Be capable of building and maintaining good relationships with Users and IT Business Consultants / Analysts and Project Managers

Excellent verbal and written communication skills.

Adheres to standards and procedures.

Technical Competencies :

Additional Job Requirements :

A mid-level position under moderate supervision providing technical support creating designing and testing applications for the companys enterprise-wide systems.

Minimum Qualifications :

Required :

Preferred :

DRIVING REQUIREMENTS :

PHYSICAL REQUIREMENTS and WORKING CONDITIONS :

The company and its subsidiaries operate in a 24 / 7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such you will be requested to provide emergency after hours contact numbers to include your home and cell phone numbers if you have those services.

Culture Engagement and Connection : At GCI we foster an environment where the unique perspectives of our employees customers and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce ensuring equal opportunities for every Trailblazer.

EEO : GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law.

DISCLAIMER : The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Required Experience :

IC

Key Skills

Diploma,Animal,Eclipse,Facilities Management,End User Support,Bank

Employment Type : Full-Time

Experience : years

Vacancy : 1