User Technology SpecialistS R INTERNATIONAL INC • Phoenix, AZ, US
User Technology Specialist
S R INTERNATIONAL INC • Phoenix, AZ, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Maintain and update groups, and organizational units in AD. Assign and adjust group memberships for access to applications, file shares, and network resources. Apply security standards and ensure compliance with organizational IT policies. Monitor and respond to incoming support tickets through the IT service desk system. Perform first-line troubleshooting for desktops, laptops, printers, mobile devices, and Office 365 tools. Escalate complex or unresolved issues to higher-tier support teams with detailed documentation. Track ticket progress to ensure timely resolution and customer satisfaction. Diagnose and resolve common issues related to user login, connectivity, and software errors. Assist with printer setup, basic networking, and mobile device configuration. Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.). Document troubleshooting steps, resolutions, and user interactions in the ticketing system. Develop and maintain process documents Maintain accurate records of recurring issues to support trend analysis and process improvements. Provide feedback to IT leadership on ticket volume, patterns, and areas requiring additional resources. Work closely with system administrators and higher-level support staff on escalated issues. Suggest process improvements for onboarding, access management, and ticket handling. Stay current with updates to operating systems, productivity tools, and IT security best practices. Diagnose and resolve hardware and software issues on desktops and laptops. Perform routine maintenance, updates, and patching. Configure, image, install, update and / or load operating system and applications. Troubleshoot wired and wireless network connection issues for end-users. Set up and troubleshoot printers, scanners, webcams, and other peripherals. Manage docking stations, monitors, keyboards, and other user accessories. Replace and repair hardware components when necessary. Provide clear, courteous, and professional communication with users Maintain accurate and timely records of support requests and resolutions
Job Description
Job Description
LOOKING FOR ONLY CURRENT ARIZONA RESIDENTS.
City of Phoenix - IT - User Technology Specialist - 151984 (100% Onsite)
Closing Date : 12 / 4 / 2025 @ 2 PM
100% Onsite
Water Services Department has a vacancy for a User Technology Specialist (UTS). This position has the following essential functions :
- User Onboarding & Access Setup
- Create and configure new user accounts in Active Directory (AD), email, and other enterprise systems.
- Set up user profiles, permissions, and security groups according to role-based access policies.
- Provision hardware and software for new employees, including desktops, laptops, and mobile devices.
- Conduct initial orientation on IT policies, tools, and system access
2. Active Directory & User Group Management
3. Ticket Management & Initial Triage
4. Technical Support & Troubleshooting
5. Ticket Documentation & Reporting
6. Collaboration & Continuous Improvement
7. Desktop & Laptop Support
8. Network Connectivity
9. User Support & Customer Service
[job_alerts.create_a_job]
Technology Specialist • Phoenix, AZ, US
[internal_linking.similar_jobs]
Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decis...[show_more]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more] Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more] 
You have a place in the health care industry! One of the most rewarding ways that we can rehabilitate patients is in their own home.
Whether recovering from an acute stay away from home or a s...[show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.
This position is eligible for overtime compensation for ...[show_more]
We are looking for enthusiastic individuals to join our team as Behavior Technicians.As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with ...[show_more]
BASIS Scottsdale Primary West is seeking a Technology Coordinator to start ASAP!.The Technology Coordinator’s primary role is to provide help desk operations and to ensure that end users are ...[show_more]
Technology and Innovation Manager.Health, dental, vision, and life insurance.Short- and long-term disability coverage.THE GROWTH YOU HELP PROVIDE AS A TECHNOLOGY AND INNOVATION MANAGER.As a Technol...[show_more]
We’re seeking a UX Senior Manager who will lead a high-performing team of designers in crafting seamless, personalized customer journeys across digital and in-store touchpoints.This role is n...[show_more]
Utility Locator (Field Technician).Stake Center Locating is hiring entry level Locate Technicians to locate underground utilities, troubleshoot, and mark the ground (using paint and flags), promoti...[show_more] We are looking for enthusiastic individuals to join our team as Behavior Technicians.As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with ...[show_more] 
Sr User Support Associate (Multiple Levels).Are you passionate about helping people and shaping their experience on a major digital platform? We are looking for a dedicated and empathetic User Supp...[show_more]
Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence...[show_more]
Reporting to the Technical Support Manager, the successful candidate will work as a Technical Support Specialist within the MTY IT Department.
This entails the effective administration, maintenance,...[show_more]
Abrazo Central Hospital Hospital is committed to providing exceptional patient care in a supportive and collaborative environment.
As a member of our team, you will have the opportunity to work with...[show_more]
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
Workiva delivers the world's leading AI platform for mission-critical work in the Office of the CFO and beyond.Finance, sustainability and GRC teams at more than 6,000 organizations (e.Google, T-Mo...[show_more]
Inbound Sales Specialist - No Sales Experience Required
EchoStar • MARICOPA, Arizona, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Specialist - Work from Home ($18.50 per hour plus Bonus)
TurboTax • Maricopa, Arizona
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)
TurboTax • Maricopa, Arizona
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Physical Therapist PT Home Health
Banner Health • Maricopa, AZ, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Remote Online Product Support - No Experience
GLOCPA • Maricopa, Arizona
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
WIC Intake Specialist
Maricopa County • Phoenix, AZ, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Behavior Technician
Centria Autism • Maricopa, AZ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technology Coordinator
BASIS Ed • Scottsdale, AZ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technology and Innovation Manager
ABLA Studio • Tempe, AZ, USA
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
User Experience Manager
IMPACT Technology Recruiting • Scottsdale, AZ, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Locate Technician - Maricopa, AZ
Stake Center Locating • Maricopa, AZ, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted]
Registered Behavior Technician
Centria Autism • Maricopa, AZ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior User Support Associate (Multiple Levels)
IntelliPro Group Inc. • Phoenix, AZ, US
[job_card.permanent]
[last_updated.last_updated_30] • [promoted]
Information Technology Support Specialist
Ascend Healthcare Inc • Phoenix, AZ, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Technical Support Specialist
Kahala Management LLC • Scottsdale, AZ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Lead CT Tech
Abrazo Central Hospital • Phoenix, AZ, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)
Data Annotation • Maricopa, Arizona
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Vice President, Head of User Experience (UX)
Workiva, Inc. • Scottsdale, AZ, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]