Expert Community Coordinator

Application for Employment

Employment Application for Expert Community Coordinator

Title: Expert Community Coordinator

Overall Duties:

Do you enjoy leading and developing clubs? Being a part of community building? Grassroot marketing? Do you have a passion for tech-related hobbies? Do you consider yourself a "people person"?
Our Community Programs Coordinator may be the role for you!
This position is a driving force behind connecting GigaParts customers with our Product line through our Expert Program!

Duties/Responsibilities:

• Lead the Community Expert program, to include: training policies/processes for overall team, tracking system for category-based knowledge scoring, documentation of training development, incentives program and other necessary tools for success of the overall program.
• Leads recruiting efforts for the Community Expert Program through proactive recruiting, hosting in-store expert fairs and attending off-site recruiting events.
• Responsible for the continued development of the Discourse platform chat community
• Partner with Marketing and In-Store Leadership team to support online presence of the Expert Program
• Scheduling and tracking of Community Experts
• Execute processes and policies for the Expert Program to maintain documentation on training, quizzes, and category advancements.
• Collaborate with Store Manager and HR in building, training and execution of program.
• Fosters a community-driven environment where Experts will utilize their product category knowledge to host events, workshops and demos regularly.
• Partners with in-store support staff in establishing and maintaining experts available for classes, workshops and events that are in line with GigaParts community program efforts.
• Supports the execution of promotional events in-store and scheduled usage of expert support.
• Acts as a company representative at local events to support marketing efforts of expert program and the store.
• Schedule to vary based on the needs of the store and flow of business.
• Embraces and promotes GigaParts’ mission, vision and values.
• All other duties as assigned.

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Excellent sales and customer service skills with proven negotiation skills
• Ability to analyze and adapt to consumer needs
• Strong organizational skills and multi-tasking, attention to detail
• Work independently with minimal supervision
• Pride in ensuring the best customer experience
• Ability to work in a fast-paced environment

Physical Requirements:

• Prolonged period of sitting and standing throughout each shift
• Must be able to lift up to 15 pounds at a time.
• Full-time: must be willing to work a flexible schedule based on the needs of the store
• (to include opening/closing and Saturday shifts)