Operations and Inventory Manager / Director of Operations / Merchandise Coordinator

Job Description

About Genesis Diamonds!

Genesis Diamonds has been redefining the jewelry experience since 2004, bringing unmatched value, education, and selection to Tennessee, Ohio, and Kentucky. With one of the region’s largest collections of loose and mounted GIA-certified diamonds, as well as exclusive designs from the world’s top brands, we’ve built a reputation as the premier destination for fine jewelry.

We’re proud to be the Official Jeweler of the Tennessee Titans and The Louisville Cardinals, and to have been voted “Best Jewelry Store” and “Best Place to Buy an Engagement Ring” by our community for 15 years and counting. Beyond our showrooms, we are committed to being deeply involved in our local communities, as well as give back through partnerships with organizations like Make-A-Wish Mid-South & The Unbridled Foundation.

At Genesis Diamonds, our mission is simple : empower customers with knowledge, offer the very best in quality and value, and create a joyful, memorable shopping experience.

Position Details :

We are seeking a highly organized and experienced professional to oversee the Buying, Special Orders, and Shipping operations for our five regional jewelry stores. This position is responsible for ensuring efficient workflows, accurate inventory control, and adherence to budget and company policies. This position works closely with ownership, store managers, the VP of Operations, HR, and Finance to ensure operational excellence across the company.

Location : Nashville, TN

Salary Range :  $65,000 - $200,000 per year DOE

Schedule : Monday-Friday 9 : 30am to 6 : 00pm - This role is not eligible for hybrid or remote work and will occasionally work weekends to manage inventory counts and / or assist with special events.

Key Responsibilities :

• Team Leadership & Workflow Management – Directly manage a very experienced team of professionals in buying, special orders, shipping, and inventory control. Ensure productivity, accuracy, and service standards are met.
• Inventory Oversight – Maintain accurate stock levels across the company, approve purchase orders, monitor replenishment needs, and oversee special order processing to meet customer expectations.
• Budget Ownership – Prepare the annual inventory budget, track spending, and enforce adherence to approved budgets. Identify cost-saving opportunities without compromising quality or service.
• Operational Coordination – Serve as the primary point of contact between the buying / operations office and store managers, ownership, HR, Finance, and other departments to ensure smooth communication and timely execution of requests.
• Process Compliance – Implement and enforce company policies and standard operating procedures for inventory, purchasing, and shipping. Ensure compliance with all operational and financial controls.
• Problem-Solving & Decision-Making – Quickly address and resolve operational issues, vendor concerns, or interdepartmental challenges to maintain efficient business operations.
• Reporting & Documentation – Maintain accurate and up-to-date records, reports, and inventory spreadsheets. Provide leadership with regular performance and budget updates.
• Flexibility for Strategic Requests – Respond to ad-hoc needs and directives from company leadership, adapting priorities as required without losing focus on operational goals.

Required Qualifications :

Benefits Package :