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Service Desk Technician
Service Desk TechnicianYale University • New York, NY, United States
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Service Desk Technician

Service Desk Technician

Yale University • New York, NY, United States
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Job Title : SERVICE DESK TECHNICIAN ( Only W2 Consultants)

Location : Long Island city, NY

Duration : Long Term

Responsibilities :

  • Address Service Desk phone and email requests, generating, resolving and routing service requests accordingly.
  • Perform PC and printer troubleshooting to determine true nature of problem.
  • Successfully interpret and capture information for classifying requests.
  • Properly route requests requiring additional approval.
  • Configure, rollout and ongoing usability of computers, peripheral equipment and software within established standards and guidelines.
  • Troubleshoot hardware and software problems utilizing documentation, online assistance and other staff members when necessary.
  • Works with Network Infrastructure and Server Support staff as appropriate to determine and resolve problems received from clients.
  • Take ownership of tickets assigned to ensure proper follow-up and follow through on issues.
  • Lifting and transporting computer equipment (i.e. desktop, laptops, and printers).

Required Skills :

  • Bachelor's degree in Computer Science or equivalent work experience
  • Experience with Service Desk ITSM software
  • Ability to give extensive phone and able to handle high volume of calls
  • Well organized and detail oriented to handle complex tasks and assignments
  • Excellent MS 365 skills - Outlook, Teams, OneDrive, Word, Excel and PowerPoint.
  • Excellent Windows Operating System skills
  • Good basic printer skills
  • Strong Windows Operating System troubleshooting knowledge
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