Talent.com
Resident Services Manager 2 - 27 Seventy Five Apartments
Resident Services Manager 2 - 27 Seventy Five ApartmentsUDR, Inc. • Costa Mesa, CA, United States
Resident Services Manager 2 - 27 Seventy Five Apartments

Resident Services Manager 2 - 27 Seventy Five Apartments

UDR, Inc. • Costa Mesa, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description

UDR, Inc. and its affiliated companies are seeking a Resident Services Manager 2 to join our team in Costa Mesa, CA. This position supports property operations for 27 Seventy Five, Harbor at Mesa Verde and Rosebeach, our exclusive apartment communities (1522 homes) and offices out of 27 Seventy Five located in Costa Mesa.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?

As a Resident Services Manager 2 , each day you to build a sense of community and strive to achieve the community's resident retention and customer service goals.

Essential Functions :

Asset Quality

Ensure community is ready for business and meets established physical standards daily as listed below :

  • Walk community daily; open and close all "showing" units. Monitor property including office space, restrooms, amenity areas, parking lot and "show" apartments to ensure they meet UDR's quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
  • Refresh community's signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.

Customer Service

Provide the best standard of quality and service through resident relations :

  • Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service.
  • Proactively launch self-guided tours and / or provide guided community tours for prospects, lend assistance, and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.
  • Conduct move-in orientation sessions for new residents and assist with annual renewal conversations with existing residents if needed.
  • Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
  • Oversee and ensure the maintenance related matters are resolved and / or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.

    • Financial

    Complete various accounting and financial functions associated with driving and supporting community operations :

  • Work closely with Business Manager to complete required financial responsibilities.
  • Conduct Purchase Card (P-card) reconciliation for community.

    • Personnel

    Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance :

  • Host daily and weekly team huddles to discuss community / resident / operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
  • Hire and train new staff and develop staff to maximize potential.
  • Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers.
  • Approve time records and requests for time off.

    • Vendor Management

    Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems :

  • Manage vendor keys according to UDR's policies and procedures.
  • Source new vendors as needed in order to maintain community appearance and resident services.
  • Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.

    • Administrative

    Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations :

  • Prepare, communicate, and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
  • Review, monitor, administrate and sign leases as required and needed.
  • Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements, company policies and / or procedures.
  • Plan and manage all community events.
  • Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craiglist, etc.
  • Maintain acceptable NPS scores and facilitate Reputation Management Process.
  • Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
  • Smart Rent Management and Package and Parcel Management.
  • Investigate, address, and resolve all community and resident issues, disturbances, complaints, and any crime-related activities / inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed.
  • Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and / or other legal action taken, small claims and UD hearings as necessary or required.
  • Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the "Key Policy".
  • Oversee inventory and replenishment of community office supplies and refreshments for office, residents, and guests.
  • Develop and maintain emergency action procedures for the properties.
  • Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
  • Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team.
  • Comply with all Company policies and procedures related to employment.
  • Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
  • Perform other duties as assigned or needed.

    • Experience, Knowledge and Skills :

  • Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred.
  • Minimum of two years' management or supervisory experience is required.
  • Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.

    • Education :

  • Bachelor's Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required.

    • Career Development and Advancement :

    We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

    Exceptional Benefits :

    We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

    Benefits Offered :

  • Medical, Dental, Vision Plans
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Lifestyle Spending Account
  • Supplemental Term Life Insurance
  • Voluntary Cancer Insurance
  • Supplemental Short-Term Disability Insurance / AD&D Insurance
  • Voluntary Long Term Care Insurance
  • 401(k) Plan with company match

    • Hourly Range :

    $28 / hr. - $31 / hr., depends on experience

    About UDR, Inc.

    UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

    UDR Inc. is an Equal Employment Opportunity Employer.

    UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the Know Your Rights notice from the Department of Labor.

    [job_alerts.create_a_job]

    Resident Manager • Costa Mesa, CA, United States

    [internal_linking.similar_jobs]
    Director of Care Services

    Director of Care Services

    TRAINCARECONSULT INC • Pasadena, CA, US
    [job_card.full_time]
    TrainCareConsult was developed to address staffing challenges many providers faced during the initial phases of the COVID-19 crisis. TrainCareConsult has evolved into a staffing outcomes provider th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Building Services Director

    Building Services Director

    Coastal Heights Senior Living • Costa Mesa, CA, US
    [job_card.full_time]
    Integral Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care and lifestyle-focused senior living communities. Our company, which was built on our &...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Resident Director

    Resident Director

    InsideHigherEd • Orange, California, United States
    [job_card.full_time] +1
    Fair Labor Standard Act Classification : .Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factor...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director Rehab Services : Rehab Administration

    Director Rehab Services : Rehab Administration

    Hoag Memorial Hospital Presbyterian • Newport Beach, CA, United States
    [job_card.full_time]
    Primary Duties and Responsibilities.The Director of Rehabilitation Services is responsible for all patient care, administrative, financial, and employees for Rehabilitation Services (Physical Thera...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Business Services Representative (Small Business Specialist)

    Business Services Representative (Small Business Specialist)

    First Citizens Bank • West Covina, CA, US
    [job_card.full_time]
    At First Citizens Bank, together we become better.We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.The Business Servi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Residential Real Estate Sales Agent

    Residential Real Estate Sales Agent

    The Berns Team • Pasadena, California, United States, 91101
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We’re a Pasadena-based real estate team designed for.We exist for people who crave coaching, thrive under accountability, and understand that momentum comes from structure—not luck, leads, or “hust...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Resident Services Manager 2 - 27 Seventy Five Apartments

    Resident Services Manager 2 - 27 Seventy Five Apartments

    UDR, Inc. • Costa Mesa, California, United States
    [job_card.full_time]
    This position supports property operations for 27 Seventy Five, Harbor at Mesa Verde and Rosebeach, our exclusive apartment communities (1522 homes) and offices out of 27 Seventy Five located in Co...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Commercial Accounts Manager

    Commercial Accounts Manager

    CertaPro Painters of Yorba Linda, CA • Orange, CA, US
    [job_card.full_time]
    We are looking for a Commercial Account Manager to join our high performing team and help us continue our unprecedented growth!. CertaPro Painters specializes in beautifying both residential and com...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Resident Advisor

    Resident Advisor

    Union Station Homeless Services • El Monte, CA, US
    [job_card.temporary]
    Performs a variety of administrative and client-centered wellness and safety activities at an assigned interim and family housing sites. Positions allocable to this entry-level class report to a sit...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Health Services Director - LVN License Required

    Health Services Director - LVN License Required

    Oakmont Senior Living • Orange, CA, United States
    [job_card.full_time]
    Position : Health Services Director.Pay Range : $93,000 - $103,000 / year.Managed by Oakmont Management Group,we provide exceptional quality, comfort, and care with five-star services and amenities.Res...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Client Services Coordinator

    Client Services Coordinator

    Savills North America • Orange County, CA, United States
    [job_card.full_time]
    Savills is an organization full of extraordinary individuals.Brilliant people who are driven to succeed, hungry to remain at the forefront of their specialties, and eager to propel themselves, our ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    COMMUNITY AND SENIOR SERVICES COMMISSIONER

    COMMUNITY AND SENIOR SERVICES COMMISSIONER

    Government Jobs • Covina, CA, US
    [job_card.full_time]
    Community And Senior Services Commissioner.The Community and Senior Services Commissioner acts in an advisory capacity to the City Council on matters pertaining to the community services needs of t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Residential Real Estate Sales Agent

    Residential Real Estate Sales Agent

    The Berns Team Careers • Pasadena, California, US
    [job_card.full_time]
    We’re a Pasadena-based real estate team designed for.We exist for people who crave coaching, thrive under accountability, and understand that momentum comes from structure—not luck, leads, or “hust...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager, Property Management (Texas) (P1-1954925-1)

    Manager, Property Management (Texas) (P1-1954925-1)

    Panda Restaurant Group • Rosemead, CA, US
    [job_card.full_time] +1
    Summary of Job Description : The Manager, Property Management position monitors tenant payment status to ensure rents (base rent and additional rents) are collected on time.This position investigate...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Property Manager

    Senior Property Manager

    Transwestern • Anaheim, CA, US
    [job_card.full_time]
    Four dynamic, integrated companies make up the Transwestern enterprise, giving us the perspective to think broadly, deeply and creatively about commercial real estate. Clients and investors rely on ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Care Manager RN - Other Administrative Services

    Care Manager RN - Other Administrative Services

    Providence Health and Services • Santa Ana, California, United States
    [job_card.full_time] +1
    Care Management is a collaborative practice model including the patients, nurses, social workers, physicians, other practitioners, caregivers and the community. The care management process encompass...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Office & Property Manager

    Office & Property Manager

    iKrusher • Arcadia, CA, US
    [job_card.full_time]
    United States (All travel expenses covered).Krusher is a leading brand in vape technology hardware, operating as a Multi-State Operator (MSO) with distribution centers across California, Arizona, C...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Activities Director

    Activities Director

    Silverado • Brea, CA, United States
    [job_card.full_time]
    Join Silverado Brea, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individual...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]