Application Production Support

Overview

Akkodis is seeking a Production Services Specialist for a Contract job with a client in Chandler, AZ (Hybrid). The staff resources in this position will be responsible for running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics, Splunk, Kafka, Python, Autosys).

Rate Range: $68/hour to $73/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Responsibilities

• Run the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics).
• Identify possible production issues, create incident tickets, enhancements and/or problem tickets in the ticket tracking system, and communicate effectively with development and internal business operations teams.
• Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers.
• Lead production services activities including Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.
• Actively engage and lead production support issues/incidents, taking ownership of escalations and performing troubleshooting, analysis, research and resolution.
• Ensure production and performance SLAs are met and escalate issues as needed.
• Participate in on-call rotation for off-hours and weekend support as needed.
• Collaborate with Technology Infrastructure Teams, Development Testing Teams in supporting integrated/independent releases, software/hardware upgrades, server upgrades, etc.
• Communicate with all lines of business and management about the overall status and health of the application, contribute to automation, causal analysis, and develop shared solutions.

Qualifications

• 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent).
• Excellent written and verbal communication skills (English).
• Proven knowledge in some or all of the following: Java/J2EE (Core Java, JDBC, EJB, Java Web Services); server-side technologies (SOAP/RESTful services, XML/XSLT, XML, JDBC, AOP, MQ); Micro Services; MuleSoft.
• Strong knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft.
• Strong operating system knowledge in Unix and Windows including scripting skills.
• Experience with Oracle, DB2 and PL/SQL query performance tuning.
• Knowledge of event-driven and schedule-driven batch processes.
• Experience handling various production support roles (technical - L1/L2/L3) and hands-on experience in using at least 2-3 monitoring/scheduling tools.
• Ability to provide front-line technical support to end users related to Incident/Problem Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance.
• Experience troubleshooting, analysis, research and resolution using advanced query and programming skills; conduct root cause analysis and identify mitigations/risk.
• Experience with real-time restoration and triaging issues impacting technical services for customers and partners, with timely updates during restoration.
• Ability to work with Technology Infrastructure and Development Testing Teams on coordinated releases and upgrades.
• Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration.
• Experience with on-call support for triaging problems and coordinating with cross-functional teams.
• Ability to communicate status and health of the application to stakeholders, contribute to automation and cross-functional solutions, and proactively identify issues.

Desired Skills

• Splunk, Kafka, Dynatrace, Python.

How to Apply

If you are interested in this role, please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact arissa.camel@akkodisgroup.com.

Benefits

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefits provide employees flexibility to choose coverage that meets their needs. Associates may be eligible for paid leave including Paid Sick Leave or other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

Requirements

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers

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