Senior Data Analyst

A company is looking for a Senior Data Analyst, Churn & Customer Success.

Key Responsibilities

Lead advanced churn analysis and customer success analytics to impact customer retention and business growth

Conduct post-churn analysis to identify patterns and root causes of customer attrition

Collaborate with cross-functional teams to translate analytical findings into actionable strategies

Required Qualifications

8+ years of experience in data analysis with a focus on customer analytics or churn analysis in a SaaS environment

Advanced proficiency in SQL, Python, and / or R for building analytical models

Experience with AI and agentic modeling approaches for customer behavior analysis

Expertise in advanced analytics tools such as Snowflake, Looker, or Tableau

Preferred : Master's degree in a quantitative field such as Data Science or Statistics