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BMV Program Coordinator
BMV Program Coordinatorstate of indiana • Indianapolis, IN, US
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BMV Program Coordinator

BMV Program Coordinator

state of indiana • Indianapolis, IN, US
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  • [job_card.full_time]
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Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV) : The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we :

  • Invest in our employees
  • Engage our customers
  • Provide sustainable systems
  • Embrace product innovation

Role Overview :

The Program Coordinator assists with receiving, recording, and assigning cases reported to the BMV Fraud and Security Enforcement Department. You will utilize various software platforms to support agency functions and to respond to customer inquiries.

This position is located in the central BMV offices at the Indiana Government Center in Indianapolis, Indiana.

Salary :

The salary for this position traditionally starts at $39,000 annually and may be commensurate with education and experience.

Use our to view the total compensation package.

A Day in the Life :

The essential functions of this role are :

  • Reviews the number of active investigations for the Fraude and Security Performance Department.
  • Reviews random transactions executed by Branch CSR’s.
  • Input case data into record management system and assign cases to investigators.
  • Maintains a high-level turnaround time for law enforcement requests.
  • Maximizes the use of facial recognition software.
  • Law enforcement outreach and partnership.
  • Initial input of all case reports by gathering the necessary documents for investigations.
  • Assist customers contacting the BMV about fraud and customers about their active fraud cases.

    • The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

    What You'll Need for Success :

    This person must have the following requirements to be considered for employment :

  • High School Diploma or GED.
  • Three years full-time professional experience in administrative support, business administration, program support, public administration, or related experience. May substitute accredited college training on a year-for-year basis.
  • BMV policy and procedures experience preferred but not required.
  • STARS experience preferred but not required.
  • Ability to work calmly under pressure.
  • Knowledge of MS Office (Word and Excel).
  • Excellent oral and written communication skills.
  • Ability to work in a small office setting.
  • Organizational skills.
  • Time Management.
  • Experience in working with confidential information.

    • Supervisory Responsibilities / Direct Reports :

    This role may be utilized in a supervisory capacity based on agency needs.

    Benefits of Employment with the State of Indiana :

    The State of Indiana offers a comprehensive benefits package for full-time employees that includes :

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program : Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to : 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothersUp to 15 hours of paid community service leaveCombined 180 hours of paid vacation, personal, and sick leave time off12 paid holidays, 14 in election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

    • Equal Employment Opportunity :

    The State of Indiana is an Equal

    Opportunity Employer

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