Director/Senior Director, Cyber Claims

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! This position will oversee and at least one claims examiner and one claims manager with responsibility for the resolution of Cyber and Tech E&O claims. This position will report to the Managing Director for Professional Liability and Cyber claims and will also submit the Cyber Product Line leader.

The individual in this role will lead and manage a team of cyber and technology E&O claims examiners, ensuring the effective resolution of those claims and supporting the development and promotion of Markel’s cyber and technology E&O insurance products. Reporting directly to the Managing Director for Professional Liability and Cyber Claims, this position serves as a key conduit for communicating organizational objectives and priorities to the team, while monitoring and measuring progress toward established goals.

Core Responsibilities

Team Leadership & Development

• Oversee the daily operations and performance of the cyber claims team, fostering a collaborative and high-performing work environment.
• Provide ongoing coaching, support, and direction to team members, particularly in handling complex and high-exposure claims.
• Assess individual and team performance, identify training needs, and implement development programs for examiners and internal partners.

Claims Oversight & Resolution

• Review and approve claim reserves and settlements that exceed the authority of direct reports, ensuring decisions align with company policies and risk appetite.
• Offer expert guidance on coverage issues and resolution strategies for complex claims, maintaining a high standard of quality and compliance.
• Develop and execute strategies to continuously improve claim handling practices and ensure strict adherence to internal claims guidance.
• Ensure that maintenance and updating of a disaster recovery plan in the event of a catastrophic or systemic cyber event.
• Develop and maintain relationships with DFIR and legal counsel vendors.

Data Management & Reporting

• Collaborate with actuarial teams to deliver accurate and timely claims data, including the preparation and presentation of quarterly cyber claims reports.
• Monitor key metrics and progress toward departmental goals, providing regular updates to senior management.
• Provide reinsurance partners with insights as to claims trends across Markel and the industry.

Strategic Initiatives & Collaboration

• Participate actively in strategy for cyber claims, contributing recommendations for process improvements and organizational initiatives.
• Engage in special projects as assigned, supporting broader business objectives and innovation within the claims function.
• Work closely with product line leaders and underwriters to enhance and promote Markel’s cyber and technology E&O products, including the review and development of appropriate policy language.

Stakeholder Engagement & Communication

• Build and maintain strong relationships with customers and channel partners, representing the organization’s interests and ensuring high levels of satisfaction.
• Identify claims with significant potential exposure and promptly advise executive management and internal partners to facilitate informed decision-making.

Additional Responsibilities

• Make recommendations to senior management regarding reserve changes, based on thorough analysis and risk assessment.
• Up to 25% travel as required for internal meetings, industry conferences, and other business needs.

Performance Expectations

• Demonstrate effective leadership and team development, resulting in improved claims handling quality and examiner expertise.
• Ensure timely and accurate delivery of claims data and reports to actuarial and senior management.
• Maintain strong collaborative relationships across departments and with external partners.
• Proactively identify and communicate significant risks and exposures to executive leadership.
• Contribute to strategic initiatives and special projects that advance the organization’s objectives.

Qualifications

• A minimum of eight years’ experience in cyber claims
• Underwriting experience is a plus
• Management experience
• Strong interpersonal skills, the ability to communicate effectively, and excellent negotiation skills
• Strong analytical skills, including a proficiency in data analysis, as well as good organizational and problem-solving skills
• A team player with a strong work ethic

#LI-AB

#LI-Hybrid

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure,demonstratedcompetencies, geographic location, and other factors.

The salary for the Director level position at the national pay range is $134,800 - $188,100 with a 45% bonus potential.

The salary for the Sr. Director level at the national pay range is$158,720-$218,240 with a 55% bonus potential.

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on . No other URL should be trusted for job postings.

• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to .

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.