Sr Client Manager (Healthcare)

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Client Manager, Technology Solutions is a highly successful salesperson that holds the strategic relationships within their assigned industry-specific accounts. This high-caliber individual will be aligned to a vertical industry (Healthcare) accountable for driving revenue growth and expansion while ensuring client satisfaction of all assigned accounts. As the chief steward of their assigned accounts, the Client Manager owns the client relationship, responsible for defining and executing the account strategy, defining and executing pursuit strategies, revenue forecasting, achieving all financial targets and overall client satisfaction.

The Client Manager is the conduit to facilitate the promotion of NTT technology offerings and to drive additional relationships within the account to grow the portfolio. This position requires a digital infrastructure / technology solutions industry focus with expertise within network environments, an understanding of diverse solution offerings as well as management of a diverse applications portfolio and the ability to interface with executives on multiple levels.

What you'll be doing

Job Responsibilities Include:

• Build, manage, and measure a full cycle, highly matrixed team of sales resources and promote an entrepreneurial environment focused on increasing market share and continued brand recognition and drive go-to-market sales approaches.
• Primary focus on driving digital infrastructure offerings across all technology solutions including Networking, Security, Data Center, and Digital Workplace.
• Maximize sales opportunities and account penetration within assigned accounts through a defined strategic account plan and strategy.
• Be a digital infrastructure expert with knowledge of business drivers (Revenue generation, Margin Levers, Cost Levers, and trends) within their assigned industry.
• Excel at strategic Client Management, with the ability to grow and improve client/customer relationships, implement change, and drive the client’s technology roadmap for competitive advantage.
• Vast knowledge of industry competitors, their client sponsors, their agendas, and aggressive counter strategies to displace them.
• Navigate large, complex, geographically dispersed organizations fostering excellent C-suite / Senior stakeholder relationships through fully understanding the client and the industry in which they operate.
• Actively formulate, nurture and expand client relationships with senior executives in the account to position NTT DATA as a long-term strategic partner and trusted advisor.
• Achieve annual targets with effective growth strategies along with strong forecasting ability.
• Create comprehensive business plans that provide value and align with the interests and business objectives of the client.
• Effectively negotiate and construct complex, multi-year deals to ensure win/win solutions for both the client and NTT.
• Create awareness and demand in NTT DATA Services portfolio of offerings through effective opportunity, account, and strategic planning as a partner to the client.
• Develop and use collaborative relationships to facilitate the creation of new, marketable solutions and offerings.

Capabilities:

• Build client relationships and credibility to extract and shape agendas of decision makers, senior leaders and executives.
• Ability to advise on the role of technology in business and how companies can leverage technology for competitive advantage.
• Ability to drive the end-to-end internal sales process from inception through deal closure including full understanding of all client deliverables, solutioning, pricing, proposals, and governance.
• Seen as a seasoned expert within their industry with strong product and service knowledge to have meaningful conversations with key influencers and decision makers within the account.

Basic Qualifications:

• Minimum of 5 years of experience in working in a highly matrixed sales organization.
• Minimum of 3+ recent years of experience within the industry domain in which the role is aligned (Healthcare which could include Pharma, Life Sciences, Payor, Providers, etc.)
• 7-10 years in the digital infrastructure / technology solutions industry with expertise within network environments.
• 7-10 years of experience selling NTT Data-type solutions and IT services.
• Successful experience in Client Management that has expanded client relationships resulting in year over year growth.

Educational Requirements:

Bachelor's degree in a business, technical or relevant field preferred.

Certifications:

Relevant certifications such as PMP, ITIL, or specific technology certifications are advantageous.

Soft Skills:

Strong communication, leadership, active listening, adaptability, relationship building, resilience, problem-solving, and negotiation abilities.

Travel Requirements:

Willingness to travel as needed to manage geographically dispersed clients.

Performance Metrics:

Success will be measured through specific KPIs and targets focused on revenue, margin and growth within assigned accounts.

Company Culture and Values: At NTT DATA, we value innovation, collaboration, and a commitment to excellence. We strive to create an inclusive environment where every team member can thrive and contribute to our collective success.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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