Customer Care Representative

Customer Care Representative

The Customer Care Representative will coordinate agent onboarding, commissions, new business, suitability, post issue, and claims. As a Customer Care Representative, you will be responsible for cross-functional duties across all service areas, enabling an end-to-end completion of processes and creating an exceptional experience for Agents and clients. The role will require collaboration among team members in a small team environment, where every individual will be critical to the team's overall success.

Answer calls, emails, and chats from Agents and clients, responding to inquiries and requests accordingly. Participate in design, testing, and evolution of our technology. Process transactions in a timely manner, ensuring operational excellence. Use sound judgment in decision-making, resulting in positive customer experience and mitigating risk to clients. Exercise compliance-centric awareness to safely do right by our customers. Adhere to productivity and efficiency metrics and goals.

Skills : Fixed annuity, annuity, variable annuity, suitability, call center.

Additional Skills & Qualifications :

• Ability to thrive in an environment of autonomy, ambiguity, and minimal bureaucracy
• Sound judgment, financial acumen, high attention to detail
• Innovative thinking, strong people skills, relationship building
• Excellent communication & presentation skills
• Individual that takes initiative - has ability to work independently and handle ambiguity

Job Type & Location

This is a Contract to Hire position based out of Des Moines, IA.

Pay and Benefits

The pay range for this position is $19.23 - $36.06 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type

This is a hybrid position in Des Moines, IA.

Application Deadline

This position is anticipated to close on Dec 16, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.