Service Desk Specialist

A company is looking for a Service Desk Specialist responsible for incident and request management processes at the Service Desk.

Key Responsibilities

Field and manage incoming incidents and requests via phone, email, and ticketing systems

Draft and publish knowledge base content in accordance with quality guidelines

Monitor incident queues and escalate major incidents to appropriate team leads

Required Qualifications

High school diploma or GED

Two to three years of relevant IT experience

Two-year degree or technical certifications in the Information Technology field (preferred)

Experience with ServiceNow Application and court applications and systems (preferred)

Basic knowledge of court practices, procedures, and terminology (preferred)