IT Support Specialist

Job Summary

We are seeking a skilled and motivated individual to provide world-class assistance and support to our end users. The ideal candidate will have a strong understanding of technical support, Active Directory, Windows device management, Mac and iOS support, and network printer management. This role will also involve inventory management and hardware recycling.

Core Responsibilities

• Network Printer Management: Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts. Maintain an inventory of network printers and toner cartridges.
• Inventory and Recycling: Maintain accurate records of all IT hardware and peripherals. Track device lifecycles and schedule replacements. Coordinate secure data wiping and proper disposal of retired hardware. Implement eco-friendly recycling practices for obsolete equipment.

Essential Qualifications, Skills, and Technologies

• 3 - 5 years of desktop support experience in a business or corporate environment.
• Knowledge of Office 365 Administration, scripting (e.g., PowerShell, Python), Active Directory, Windows device setups, troubleshooting, and hardware replacements.
• Experience troubleshooting macOS and iOS devices.
• Experience with network printers.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Demonstrates a customer orientation; strength in analytical, math, and reasoning skills.
• Competent in the latest Windows and Microsoft Office suite of products.
• Demonstrated ability to prepare and maintain documentation.
• Demonstrated ability to provide advanced desktop hardware and software support.
• Certification in a relevant field, such as A or Microsoft.
• Bachelor's Degree required.

Preferred (Nice-to-Have) Skills or Experience

Equal Employment Opportunity Statement: Client provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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