Job Summary:
The Program Support Specialist is a member of the SUNY CPD Delivery and Services Team and will support a wide range of training and professional development activities, offered by the SUNY CPD in support of SUNY-wide initiatives and communities of practice across a 64 campus university system. The Program Support Specialist works in a team of professionals who support the delivery of university-wide professional development and training programs, community meetings, virtual and in-person conferences, online and in-person workshops/courses, webinars, and hybrid programs and events. SUNY CPD programs take place in a variety of formats, leveraging instructional and operational technologies to enable this work. Delivers exceptional customer service and timely support to a diverse range of stakeholders across the SUNY System, including campus and system leadership, faculty, and students.
Onsite event management may be required and may include travel within New York. Travel to Quarterly in-person meetings are required. Positions within the SUNY CPD may be subject to change with a possible move to office space located on the nearest SUNY campus.
Minimum Qualifications:
Bachelor's degree from an accredited institution. 2 years of related experience, including working with diverse groups and supporting events/programs for varied audiences.
Proficiency in Microsoft Office tools, including Word, Excel, PowerPoint, Outlook, OneNote, Teams, and Engage. Experience in planning and executing professional development events. Experience using online database systems for tracking and managing program data and customer information.
Must have a dedicated workspace with reliable high-speed internet access.
Knowledge/Skills/Abilities:
Strong oral and written communication skills, organizational and quantitative abilities, and technical aptitude
" Demonstrated ability to meet deadlines, manage multiple priorities, and work independently as well as collaboratively
" Commitment to providing high-quality customer service and acting as a resource to CPD participants
" Exceptional attention to detail and accuracy in record keeping
" Experience with web-based technologies and online platforms
" Ability to build collaborative relationships and work effectively with diverse teams and leadership across all levels
" Willingness to embrace innovation and learn new technologies to support program delivery
" Passion for lifelong learning and professional growth
Preferred Qualifications:
" Experience working in a higher education environment
" Experience in training / teaching
" Knowledge of the SUNY System and experience working with campus staff
" Knowledge of major SUNY initiatives, and trends within the industry of higher education
" PROGRAM TOOLS: MS Suite of Products, Brightspace, Event Management Systems (. EventsAir, Cvent, etc), Survey Tools, Web Conferencing Software (. Zoom, MS Calls) , Learning Management Systems specifically Brightspace, Virtual Conference Platforms, and other web-based tools (such as Google Documents)
Work Days:
Monday- Friday Days
Program Support Specialist • Syracuse
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