Cocktail Server

Job Overview

Responsible for serving drinks efficiently and properly for the assigned outlet.

Essential Duties and Responsibilities

• Arrives to the table within minutes after the guests have been seated.
• Takes drink orders and suggests beverages or attempts to up-sell liquor and beer.
• Accurately record all drink orders and ensure each order has been filled to the customer specification.
• Responsible for dropping cash sales and maintaining records as required.
• Ensures that assigned work areas are cleared of empty glasses, food trays, etc.
• Arrives on time, in proper uniform, and at assigned workstation at the start of the shift.
• Enters the order into the computer and is aware of the right timing and sequence of serving the customer.
• Must be familiar with local liquor laws and adhere to ID procedures.
• Responsible for all opening/closing procedures of shift.
• Maintains fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
• Be advised of any ongoing food and drink specials as well as general knowledge of Gulfstream Park property and Guest Services Resources in order to respond to guest inquiries to the best of their ability.
• Be advised of week-to-week work schedule and any changes made according to business needs.
• Follow the directives of all department SOPs and policies regarding uniforms, communication, and work duties.
• Responsibility for maintaining the highest standards of customer service.

Qualifications

• A high school diploma is required.
• Strong food/wine and liquor knowledge.
• Must have excellent organizational, interpersonal, and administrative skills and excellent attention to detail.
• Ability to deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse angry situations and collect accurate information in order to resolve conflicts.
• Must be 21 years of age and able to obtain and maintain a Florida slot license.

Physical Demands and Work Environment

• The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing the duties of this job, the employee is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The employee is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate.

Licenses, Certifications, Registration: Requires a Slot Combo General License.