Bilingual Customer Care Specialist

A company is looking for a Bilingual Customer Care Representative who provides customer service to loan holders from a remote location.

Key Responsibilities

Welcome new customers and review loan information with them

Verify account information and assist customers with inquiries and payment processing

Make outbound calls to customers who are delinquent and document account notes

Required Qualifications

2-3 years of customer service experience, preferably in a call center or finance setting

Some college education or a college degree preferred

Proficiency in Microsoft Outlook; experience with CRM programs is desired

Fluency in English and Spanish is required

Availability to work between 8am and 8pm, including late nights and rotating Saturdays